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RICOH MP C3004ex Color Laser Multifunction Printer

MP C3004ex

Color Laser Multifunction Printer

ID: 417980

Expand everyday color and convenience

  •   Prints up to 30 ppm, copy, scan, optional fax
  •   1200 x 1200 dpi max print resolution
  •   Paper capacity of up to 4,700 pages
  •   Use touchscreen customization and Web HELP to simplify everyday tasks
Call for a Quote: 866-230-2723
8am-5pm CT M-F
Choose the best multifunction printer configuration for your needs. Designed with the most popular combination of features and benefits, our Signature Series lets you choose the best multifunction printer configuration for your business needs. Choose from a base model that you can fully configure yourself, or save time and streamline installation with the MP C3004ex Essential, Plus or Performance models.

Best Used For

Small to medium offices and workgroups — accessorize your way

Small to medium offices and workgroups

Small to medium offices and with basic finishing needs

Small to medium offices with robust finishing needs

Function

Copy, Print, Scan, Optional Fax

Copy, Print, Scan, Fax

Copy, Print, Scan, Fax

Copy, Print, Scan, Fax

Paper Capacity

1,200 pages, up to 4,700 pages with optional trays

2,300 pages

2,300 pages

2,300 pages

Finishing

Optional

None

500 sheet internal finisher (stapling)

1,000 sheet external finisher (stapling)

Additional Features

Smart Operation Panel, PostScript3 Emulation, all other features optional

Smart Operation Panel, Postcript3 Emulation, @Remote, Power Filter

Smart Operation Panel, Postcript3 Emulation, @Remote, Power Filter

Smart Operation Panel, Postcript3 Emulation, @Remote, Power Filter

Do everything on your to-do list

With its built-in motion sensor, the RICOH MP C3004ex can print compelling brochures, presentations and more with breathtaking colors at up to 30 pages per minute (ppm) at a moment's notice. Scan two-sided documents at up to 180 images per minute (ipm) and share them instantly via multiple Scan-to destinations. Fax contracts without paper in a single step. Store up to 3,000 frequently used documents at the device for immediate retrieval. Add optional paper trays to expand capacity to 4,700 sheets and extend runs.

Customize workflows to work faster and smarter

With the MP C3004ex and its intuitive Workstyle Innovation Technology, you can create unique and integrated workflows for efficient printing, scanning, copying and faxing with a simple touch. Use its expanded list of unique capabilities to streamline your business processes, access cloud information and help mobile workers stay connected from anywhere.

Inject color

Leave a longer-lasting impression. Print on paper sizes up to 12" x 18" with vivid colors and sharper text on even the thickest paper stocks (up to 300 gsm). You can even create posters by combining multiple pages into one image — without a wide-format device. Use the new optional Fiery® E-23C Color Controller for exceptional spot-color reproductions — job after job — and professional-grade results without the price tag. Use standard PostScript® and PDF Direct Print emulation to process even your biggest jobs with ease.

Finish strong

Looking to conserve resources and eliminate the hassle of removing staples when shredding or recycling documents? With the optional Hybrid Stapleless + Stapler Finisher, you can complete documents with or without staples automatically, depending on the size of the job. Choose from a wide range of other finishers, including an internal stapleless finisher, to fit your unique paper handling, stack, stapling and booklet-making requirements.

Add your personal touch

Find information quickly and simplify complex tasks with the MP C3004ex and our unique Workstyle Innovation Technology. For example, use the 10.1"-wide Super VGA Smart Operation Panel to add apps, customized shortcuts, widgets and more to reduce manual touchpoints and delays. Or use the embedded web browser to access optional scanning and cloud services, including Ricoh Content Manager. With SOP Designer you can have your Home Screen customized by our technicians with a corporate logo, shortcut icons, messages and more.

Receive smarter support*

Make a smart choice with a wide range of new support capabilities. The Automatic Remote Firmware Update function allows you to keep your fleet of devices up to date with the latest firmware, minimizing downtime and maximizing productivity. Use the convenient Web HELP feature to find quick answers about the most common functions and operation of your MFP. In addition, you can access the Ricoh Application Site and download our How-to Videos app for easy-to-follow guidance on basic MFP operations.
*When enabled, internet connection required.

Keep information as mobile as you are

Work only stops when you do. Print from your smartphone or tablet — even emails with images and PDF attachments — without utilities, drivers or software. Download the RICOH Smart Device Connector app and use your mobile device to grab information from cloud storage, access your own personal address book to send information, and more. Using the same app you can even share information with larger groups in meeting and conference rooms via Ricoh projectors and interactive whiteboards.

Be accountable for documents, data and devices

With user authentication, you can track every user and action. Have users log in via passcodes or by swiping proximity cards via an optional card reader. Set centralized print quotas. Restrict access to color printing. Make duplex printing the default. And more.
infovisual-accountability

Save energy and resources

Reduce Typical Electricity Consumption to 1.2 kWh/week and save money. Thanks to an innovative built-in motion sensor, you can promptly start key-input operation upon touching the panel screen to wake the MFP from sleep mode in less than a second. Take advantage of automatic duplexing to cut paper usage and save even more. Reduce your environmental impact through ENERGY STAR certification and an EPEAT® Gold rating.

Need more information?

Learn more about the RICOH MP C3004ex Color Laser Multifunction Printer and how it may fit your business.

Engine/General Specifications

Configuration

Console

Printing Process

4-Drum Method

Control Panel

10.1" Smart Operation Panel

Color / Black & White

Color

Output Speed Copy/Print

30 ppm B&W & FC (LTR)

First Page Out Time

7.1/4.6 seconds

Warm-Up Time

25 seconds

Recovery Time From Sleep Mode

6.9 seconds

Resolution

600 dpi

System Memory

2 GB RAM/250GB HDD Standard & 4GB RAM/250 GB HDD Option

Maximum Copy Quantity

Up to 999 copies

Duplexing

Automatic (Standard)

Original Capacity: 220 sheets
Original Size: 5.5" x 8.5" - 11" x 17" (A5-A3)
Paper Weight: Simplex: 11 - 34 lb. Bond (40 - 128 g/m2)
Duplex: 14 -34 lb. Bond (52 - 128 g/m2)

Zoom Range

25% - 400% in 1% increments

Supported Paper Sizes

1st Paper Tray: 8.5" x 11" (A4)
2nd Paper Tray: 5.5" x 8.5" - 12" x 18" (A6-A3), Envelopes
Bypass: Up to 12" x 18", Envelopes
Custom Sizes: Width: 3.5" - 12.6" (90 - 320 mm), Length: 5.8" - 49.6" (148 - 1260 mm)

Supported Paper Weights

Standard Trays: 16 - 80 lb. Bond/166 lb. Index (60 - 300 g/m2)
Bypass Tray: 14 - 80 lb. Bond/166 lb. Index (52 - 300 g/m2)
Duplex Unit: 14 -68 lb. Bond / 142 lb. Index (52 - 256 g/m2)

Supported Paper Types

Plain, Recycled, Special Paper 1-3, Letterhead, Cardstock, Preprinted Paper, Bond Paper, High-Gloss Coated Paper, Color Paper, Envelopes, Coated, Labels* & OHP*

Standard Paper Capacity

1,200 sheets (2 x 550 sheets + 100-Sheet Bypass Tray)

Maximum Paper Capacity

4,700 sheets (w/Tandem LCT + Side LCT)

Standard Output Capacity

500 sheets

Maximum Output Capacity

1,625 sheets (with options)

Maximum Monthly Volume

20000

Power Source

120V - 127V, 60Hz, 15A

Typical Electricity Consumption (TEC)

1.2 kWh/week

Power Consumption

1,584W or less; Sleep Mode: 0.83W

EPEAT status

Gold

Dimensions W x D x H

26.3" x 29.1" x 47.5" (668 x738 x 1205mm) (Includes SPDF and Two-Tray Paper Bank)

Weight

223 lbs. (101 kg)

 

*Bypass Tray Only
**Typical Electricity Consumption by ENERGY STAR Qualified Imaging Equipment Test Procedure

Printer Specifications

Processor Speed

Intel Atom Processor Bay Trail 1.33 GHz

Interfaces

Standard: 1000Base-T/100Base-TX/10Base-T Ethernet, USB 2.0 Type A (3 Ports), SD Slot on Operation Panel
Option: IEEE1284/ECP, IEEE802.11a/b/g/n, USB 2.0 Type B

Network Protocol

TCP/IP (IPv4, IPv6)

Supported Operating Systems

Windows® Vista/7/8.1/10/Server 2008/Server 2008R2/ Server2012/ Server2012R2/Server 2016; Unix: Sun Solaris, HP-UX, SCO OpenServer, RedHat Linux, IBM AIX, Citrix XenDesktop 7.0/7.1, XenApp 6.5/7.5, Mac OS X v.10.9 or later, SAP R/3, SAP S/4, IBM iSeries AS/400-using OS/400 Host Print Transform

Device Management Utilities

Device Manager NX Series, Web Image Monitor, @Remote

Printer Languages

Standard: PCL5c, PCL6, PostScript®3 Emulation, PDF Direct Print Emulation
Optional: Genuine Adobe® PostScript®3, Adobe® PDF Direct Print, PictBridge®

Font Support

Standard: PCL: 45 Roman fonts + 13 International fonts
PostScript®3 Emulation: 80 Roman fonts + 13 International fonts
Optional: Genuine Adobe® PostScript®3: 136 Roman fonts

Print Resolution

1200 x 1200 dpi

Security Features

DataOverwriteSecurity System (DOSS), HDD Encryption, User Codes, SNMP v3 Support, Encryption, Locked Print, User Authentication, 802.1x Wired Authentication, Quota Setting/Account Limit, Digitally Signed PDF, and more

Scanner Specifications

Scan Speed BW Full Color

200/300 dpi: 110 ipm Simplex/180 ipm Duplex

Scanning Resolution

B&W and FC scanning at 100 – 600 dpi, Up to 1200 dpi for TWAIN scanning

Scan Area

11.7" x 17" (297 mm - 432 mm)

File Formats

Single/Multi-Page TIFF, PDF, High Compression PDF & PDF/A, Single Page JPEG

Scan Modes

Scan-to-Email (with LDAP support)
Scan-to-Folder (SMB/FTP)
Scan-to-URL
Scan-to-Media (USB/SD Card)
Network TWAIN Scanning

Document Server Specifications

Maximum Stored Documents

3000

Maximum Pages/Document

2000

Maximum Page Capacity

9000

Max Number of Folders

200

Fax Specifications

Type

ITU-T (CCITT) G3

Circuit

PSTN, PBX

Fax Resolution

200 x 100 dpi, 200 x 200 dpi, 400 x 400 dpi (with optional SAF memory)

Compression Method

B&W TIFF: MH, MR, MMR, JBIG2; Color: JPEG

Scanning Speed

Up to 81 spm

Modem Speed

33.6K - 2,400 bps w/Auto Fallback

Transmission Speed

G3: Approximately 2 seconds/page (JBIG)

Memory

Standard: 4 MB (approx. 320 pages)
Optional: 64 MB (approx. 4,800 pages) with optional SAF memory

Max Auto Dials

2,000 Quick/Speed Dial numbers

Group Dials

100 Group Dial numbers

 

Download Drivers

Download and install the print driver and associated software for your device. This link can also be used to update your existing print driver.

 

Device Software Manager

Easily and automatically install the latest drivers for your Ricoh product.

 

Universal Print Driver

Ricoh's Universal Print Driver provides a single intelligent advanced driver, which can be used across your fleet of Multifunction Products and Laser Printers.

 

@Remote

Maintain your devices — automatically gain insight, improve uptime and reduce your fleet costs with RICOH @Remote.

 

Myricoh

If you are a current Ricoh Customer, you can use MyRicoh to get support for your products, purchase supplies, and much more.

 

Warranty Registration

Register your Ricoh product in order to receive service and support.

 

RICOH Application Site

Download free apps to your MFP’s Smart Operation Panel for a more efficient print, copy and scan experience.

 

How-To-Videos

Learn about common tasks, topics and features as explained in more than 150 short video tutorials for our most popular devices.

Questions and Answers

Start typing your question and we'll check if it was already asked and answered. Learn More
Browse 16 questions Browse 16 questions and 16 answers
What is the maximum print capacity?
Dev B on May 17, 2017
BEST ANSWER: Hello,

Average Monthly Volume: 5,000 impressions/month
Maximum Monthly Volume: 20,000 impressions/month

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.Ricoh-USA.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
Does this machine print in color? I can copy and scan in color but can't get it to print in color if it is supposed to.
Joy M on Oct 2, 2018
BEST ANSWER: Hello,

This model is definitely able to print from a computer in color and it does so by default when using the proper drivers associated with this unit. If you are not able to do so, this is either because a restriction of some kind has been implemented by your IT area OR a driver is being used that is intended for a black & white model only. Please contact your IT department/person for assistance with diagnosing and correcting your print setup.

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
does this machine connect to wi-fi out of the box?
A shopper on Aug 19, 2018
BEST ANSWER: Hello,

yes, this machine does.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.
Thank you
how to print using a memory stick?
A shopper on Jul 17, 2018
BEST ANSWER: Hello,

You will find instructions on this located in the manual starting on page 133. For your reference, I have included a link to the manual.
http://support.ricoh.com/bb_v1oi/pub_e/oi/0001069/0001069987/VD2417002A_06/D2417002A.pdf
If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How do I set up custom page sizes at the printer to match those I set up in the driver?
Karen K on Jul 9, 2018
BEST ANSWER: Hello,

This issue could be either a machine, print driver or network issue. If you are able to ping the machine using the Ping utility located within the DOS command prompt (Press the Windows icon button together with the letter R button, then type CMD, then press Enter) or can browse to it like a website via using its IP Address and a web browser, the machine is safely on your network. The offline status means that for some reason, a request from your computer to the machine asking for its status either isn't being heard by the machine or the response isn't being heard by your computer. A quick way to attempt resolving this is to disable the SNMP setting within the printer driver. This is found by going to Printer Properties, Ports tab, Configure Port, then locating and unchecking the SNMP Status Enabled box. The link below is to a video on our customer support site that explains how to get to the print driver's properties. If these steps do not resolve the issue, it will be best to interact with a support analyst by phone for troubleshooting.

Printer Properties video - https://ricoh-kb-en.custhelp.com/app/answers/detail/a_id/210159/p/7833/region/us/brand/ricoh

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Is Java installed ?
manu a on Jul 3, 2018
BEST ANSWER: Hello,

Java is standard on the MPC3004ex. This can be seen under the Standard Features heading of the Ricoh Configurator at the following link:
https://ricohconfigurator.com/configure.php?model=MP_C3004ex_C3504ex

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How do I turn on the finisher to staple?
A shopper on Jun 14, 2018
BEST ANSWER: Hello,
Once the finisher has been installed to the machine, it is automatically available for use with respect to the Copy function. With respect to the printing function, the printer driver needs to be properly configured to "know" that the machine has the finisher installed. Once that has been done, staple choices will appear within the printer driver. The following links are to the entries within the online user documentation that should prove helpful to you

Procedure for stapling (Copy) - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/copy/int/0064.htm?&seek=stapling
Staple Configuration (Print) - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/printer/int/staple.htm?&seek=finishing

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Is this device compatible with SMBv2 and higher?
andrew b on Jun 4, 2018
BEST ANSWER: Hello,

Yes. The following link is to the section of our customer website that shows this - http://www.ricoh.com/products/mfp20170727_1.html

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How do I delete a failed fax?
Fax Error on May 21, 2018
BEST ANSWER: Hello, A failed fax will automatically delete from the call queue after trying a predetermined number of times (5). Redial - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/fax/int/0016.htm?&seek=redialThe record of that failed transaction will not delete. That item remains in order to allow knowing and having a record that the transaction was not successful.
Communication Failure Report - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/fax/int/0208.htm?&seek=communication%20report
If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457
Thank you
does this print bleed to edge?
Erin H on Apr 30, 2018
BEST ANSWER: Hello,

Yes, this machine has the capability of Full Bleed. I have attached a link that will walk you through how to accomplish this. http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/ps3/int/0011.htm?&seek=bleed

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Can I add internal finisher SR3130 to my C3004ex?
A shopper on Apr 26, 2018
BEST ANSWER: Hello,

Yes, that is an available feature for the MP C3004ex. I would suggest to suggest working with your local rep to see if it can be added to your current configuration.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
What are the product names of the toners used for this ?
A shopper on Apr 5, 2018
BEST ANSWER: Hello,

I have included a link to the supplies page for this machine for your reference. https://www.ricoh-usa.com/en/products/pd/equipment/printers-and-copiers/multifunction-printers/copiers/pj-x4241n-color-laser-multifunction-printer/_/R-417980

To order toner and supplies for your Ricoh device, please visit www.myricoh.com or contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator).

Thank you
what is the symbol a circle with a zig zag blue light?
A shopper on Mar 21, 2018
BEST ANSWER: Hello,

That symbol is the main power indicator. The following link is to the section of the online user guide where this item is shown (#2). It should help with familiarization with the control panel - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/intro/int/0043.htm

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
I want to change the time on our MP C3004ex, how do I do that?
Fantasia R on Feb 27, 2018
BEST ANSWER: Hello,

The following link is to the entry within our customer knowledgebase that guides through how to set the machine's time - https://ricoh-kb-en.custhelp.com/app/answers/detail/a_id/245092/p/8250/region/us/brand/ricoh

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
I want to scan to email for Ricoh MP C3004eX.How ?please tell and explain the instruction to me.
Nilar on Nov 7, 2017
BEST ANSWER: Hi

For directions on scan to email please see the following page: http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/scanner/int/0015.htm

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457
Does the doc feeder have the blank page erase feature?
A shopper on Oct 27, 2017
BEST ANSWER: Hello,

This machine does have blank page detect capability for the Fax and Scanner functions. The following links are to the sections of the online guide where the capability of each is explained:

Fax Mode - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/fax/int/0041.htm?&seek=blank%20page
Scanner Mode - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/scanner/int/0158.htm?&seek=blank%20page

Thank you
 

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