This common misconception limits an enterprises’ business agility:
Technology is the foundation for the digital enterprise.
Yes, technology is vital, but one factor plays a bigger role in building an effective digital enterprise.
An enterprise’s inbound communications offer an excellent example. Technology is brought in to address the needs of inbound communications to capture data and information. Then, siloes form. Gulfs develop in the sharing, transmission, and collaboration of information.
In “Modernizing Inbound Communications: A playbook for the digital enterprise,” we share the one element of your business that you must put before technology. We also share the essential methodology – specifically the first two steps – that determine the success of your effort – and how to do it. You’ll also see: