Following an initial device population analysis, over time Ricoh eliminated outdated, unnecessary print devices and refreshed the fleet with updated MFPs installed in the hallways and administrative areas throughout the schools. We enlisted the district's existing PaperCut™ MF
authentication software and added card readers to all the MFPs so usage data could be extracted to make informed decisions — and output could be tracked to the user and type of documents printed.
In addition, we rolled out mobile printing from tablets and laptops at the high school to make printing easier and more efficient. Mobile printing will next be rolled out to the middle and elementary schools.
To ensure a smooth transition to all the new technology, we provided change management services to promote understanding and adoption. We enlisted our Ricoh Managed Services Support Center (RMSSC) for automatic toner replenishment and monthly reporting on under-utilization, over-utilization, uptime and service history. We also took over the print center
and staffed it with one full-time employee to handle high-volume printing for the faculty, staff and district administrators 11 months of the year.