Member engagement
Lift enrollment and retention rates
How we handle our customers reveals to them, and even our prospective customers, what we value.
Applications, onboarding, welcome kits, and critical communications represent only a small part of insurers' interactions. Solutions that streamline workflows and speed communication and response create positive experiences which help drive enrollment and boost retention rates.
We've highlighted below several helping insurers today. For a comprehensive and customized solution to address your unique challenges, please speak with one of our representatives.
Member engagement tools and strategies
Communicate the way your customers prefer
Savvy consumers prefer to engage with you in their preferred channel. They also prefer personalized communications. Deliver customized, omni-channel communications, efficiently and effectively, with customer communications management (CCM) solutions as you build workflows that allow your customer service representatives (CSRs) to find records quickly.
Create consistent, end-to-end experiences
With an electronic bill payment and presentment (EBPP) strategy, customers see statement details the way they need, while also understanding their payment options, improving payment speed and response rates and unifying messaging across business communications.
Scale output and communications to drive response
Focus on communications while we keep your print devices running and reliable
Customized customer experience solutions from design through creation
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Explore insurance insights and customer stories
Creating member experience for the next generation
See the results of a Harris Poll survey on the importance of customer service for insurers.
Insurer creates big results in customer communications
Workflow automation and managed print services transform Physicians Mutual's in-plant production.
Evolving the claims management process
Today, insurers must automate their claims management processes to attract and retain customers.