Today, reimbursements depend on patient satisfaction scores. As a result, you must focus more than ever on the patient experience. Are patients happy with their care? Or do they face long wait times, filling out too much paperwork, lack of communication with their providers and duplicate testing? Equally important, is your care team happy and satisfied with the tools they have to provide excellent customer care? Are they able to easily collaborate?
Ricoh helps you improve the patient journey – and the caregivers' role, from preregistration through discharge and continued wellness.
As healthcare costs continue to skyrocket while reimbursements decrease, healthcare systems can no longer afford to attempt to solve resource and capacity issues by simply hiring more employees and buying more equipment.
We can help you find ways to be more efficient, to do more with less, improve productivity, reduce human error and improve operating margins.
Patients' health information needs to move with them seamlessly through the continuum of care. When providers along the continuum of care are connected and able to easily communicate, patients receive better care, in a more efficient and hassle-free manner. We can help you manage data efficiently and provide powerful collaboration tools.
Supporting vital communications like claims processing, forms management, billing, mailroom, AP/AR, legal document processing and more, leaves healthcare systems little time to focus on strategic initiatives. As healthcare systems continue to focus on cost management, shared services help to achieve lower costs and greater efficiencies, while supporting caregivers in their focus on patient care. With Ricoh's Integrated Services Center, your functions are banded together in a shared service arrangement, so you can:
Healthcare systems need a scalable infrastructure and services that can handle increased bandwidth, storage, and other performance capacities. Cloud computing is often the answer. Our full range of services navigate all aspects of cloud. We can help you assess, identify and implement a custom solution that addresses your unique requirements.
As healthcare systems continue to use mergers and acquisitions as a way to operate more efficiently and cost effectively, these consolidated health systems struggle with integration challenges, from standardization to brand management. With specialization in M&A transformation, our services have, in some cases, reduced onboarding time from two years to six months.