Customer Experience & Loyalty

Energy and utility customers span residential, commercial and industrial sectors. While the needs of those segments will vary, one thing is consistent: you want to deliver a strong, positive customer experience. That includes consistent and personalized communications, effective education on safety measures, sustainability initiatives and energy conservation. Plus consistent messages across all channels.

Delivering that kind of customer experience—and building customer loyalty—can be challenging. That's especially true when working with disjointed business systems, information in different formats or limited in-house resources.

Ricoh can help.

Our experts can collaborate with you to identify the most pressing opportunities to tune up or create your customer communications and deliver necessary services and support. Through Customer Communications Management and Mail, we support you in developing, executing and delivering effective, personalized campaign messaging digitally or in hard copy—as well as enhancing the aesthetics and clarity of bills for retail energy customers. Our Enterprise Content Management and Workflow Services help you in streamlining the back-end systems and data that support customer communications.