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Leadership Team

Meet the people who lead our company, inspire our industry and help bring you the new world of work. 

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Joji Tokunaga

Joji Tokunaga

President and CEO

Ricoh Americas

Joji Tokunaga was appointed President and CEO for Ricoh in the Americas on April 1, 2018. Tokunaga empowers teams in the U.S. and Canada to succeed while driving profitability, resource alignment, and operational efficiencies that position the organization for continued growth and success. He brings a strategic vision with more than 33 years of sales, marketing, and general management experience to the role, including many leadership positions with Ricoh where he has helped direct several business acquisitions.

Most recently, Tokunaga served as Executive Vice President and General Manager of Shared Services where he oversaw the organization’s human resources, finance, legal, supply chain, customer administration, IT, process improvement, marketing, and strategic planning functions that provide support to Ricoh’s main business units in the Americas. Prior to this, as Executive Vice President and Deputy General Manager of Shared Services, Tokunaga focused on optimizing marketing, IT, and operations to align with Ricoh’s services-led transformation.

Tokunaga has also served as Corporate Associate Vice President and General Manager, Business Solutions Group for Ricoh Company, Ltd. in Japan after a previous assignment in the U.S. where he held the position of Senior Vice President, Ricoh Americas Chairman’s Office from 2012-2015. Prior to this, he was Vice President, Strategic Management Office for Ricoh in the Americas after Ricoh acquired IKON Office Solutions in October 2008, and was responsible for the direction and oversight of IKON and Ricoh business integration initiatives, including sales and financial processes. Tokunaga also spent several years throughout his career at Ricoh Company, Ltd. with responsibilities for Ricoh’s acquisition of Lanier World Wide, Inc., IBM Printing Systems, and Danka Europe.

Tokunaga graduated from the University of Delaware in 1984.

Sven Adler headshot

Sven Adler

Senior Vice President & Chief Financial Officer

Ricoh Americas

 

Sven Adler was appointed as Senior Vice President & Chief Financial Officer (CFO) in January 2019. In this role, Adler is responsible for leading Ricoh’s finance, accounting, and IT operations in the United States and Canada.

Adler is an accomplished finance and C-level executive with more than 15 years of experience, bringing a proven track record of strengthening and streamlining financial operations to drive greater revenue and efficiencies to Ricoh.

Adler joined Ricoh from SAP where he held various finance leadership positions in Europe and the United States, including: Vice President & CFO, SAP Customer Experience, the Customer Relationship Management (CRM) business within SAP, where he drove business growth through both acquisitions and organic expansion to deliver more than $114M in annualized run rate savings through restructuring; and Vice President & CFO, SAP Services North America, where he directed all aspects of financial performance for the U.S. and Canada, reorganized teams, and drove Services business turnaround leading to double digit revenue growth. Previously, Adler held accounting and finance roles at Accenture and Rhein Chemie, a German chemical company.

Adler holds a Diplom degree in Business Information Technology from Duale Hochschule in Mannheim, Germany and a bachelor’s degree from Open University in London, England.

Dennis Dispenziere

Dennis Dispenziere

Senior Vice President, Business Advancement
Ricoh Americas
 

Dennis Dispenziere was appointed Senior Vice President, Business Advancement for Ricoh in the Americas in January 2019. He is responsible for overseeing and providing strategic direction for Ricoh’s Dealer Division, mindSHIFT Technologies organization, and Lease Partner relationships in the U.S., and works in collaboration with Canadian leadership to drive further growth for Ricoh Canada, Inc. He is an accomplished professional with more than 35 years of financial and operations expertise developed at Ricoh.

Most recently, Dispenziere was Senior Vice President and Chief Financial Officer (CFO) for Ricoh in the Americas with responsibility for all Ricoh finance operations in North America. Prior to that, he was Senior Vice President of Operations where he led supply chain, IT, customer administration, and process improvement functions to ultimately ensure a positive customer experience.

Dispenziere joined Ricoh in June 1980 and has held various positions in finance throughout his tenure. Previously, he served as Chief Accountant, responsible for consolidations, operational and transactional accounting, treasury and tax for Ricoh in the Americas. He was assigned as the financial lead for Ricoh Americas Holdings in 2010, which owns Ricoh USA, Inc. Prior to that, he was CFO of Ricoh Corporation, and Vice President, Business Transformation, where he led a transformation project from 2001 to 2008 combining Ricoh Corporation, Savin and Lanier into a single company operating on the Oracle ERP platform.

Dispenziere has a bachelor’s degree in accounting from William Paterson University. He passed the New Jersey CPA exam with the highest score in the state and top one percent of the country. He is a member of the NJ CPA Society and the American Institute of CPAs.

Gavin Jordan Smith headshot

Gavin Jordan-Smith

Senior Vice President, Commercial and Industrial Print
Ricoh Americas

 

Gavin Jordan-Smith is Senior Vice President, Commercial and Industrial Print for Ricoh in the Americas. Appointed to the role in July 2019, Jordan-Smith leads Ricoh’s Commercial and Industrial Print business in the U.S. and Canada, including hardware, software, solutions, and services. Prior to this role, Jordan-Smith was Vice President in charge of Commercial Printing for Ricoh in the U.S., overseeing sales and go-to-market strategy leading the Continuous Form and Graphic Communications lines of business, while providing support to Ricoh’s Enterprise Commercial Printing and Dealer channels.

Jordan-Smith joined Ricoh’s Commercial and Industrial Printing Business Group in February 2019 bringing with him more than 25 years of proven success in the graphic arts industry, along with a strong reputation for developing teams and guiding them to success while delivering an innovative vision to the market. He is actively involved on industry boards, associations and educational forums driving thought leadership, vision and transformation.

 

Jordan-Smith is passionate about the graphic arts industry, working for and with leading technology companies, agencies, print services providers and startups. He has developed programs and business strategies that addressed the needs of QuickPrint, CRD, Transactional and Graphic Communications/InPlant customers, and has helped organizations transform from a traditional offset company into a full-service communications provider. He recognizes what truly drives progress, connecting with people and delivering results. As a brand, sales, and marketing transformation leader, Jordan-Smith believes that connections to customers ultimately lead to positive results.

 

Prior to Ricoh, Jordan-Smith held several leadership roles throughout the industry. Most recently, he was Vice President, Industrial Print and Graphic Communications, BIS Group for Konica Minolta Business Solutions U.S.A., Inc. where he oversaw the organization’s production and industrial printing portfolio of hardware, software, and services for commercial and industrial print customers. He also led the Xerox Production Workflow and Solutions Business Group as Vice President, and was Director and Chief Operating Officer at Toppan Printing Company America.

 

Jordan-Smith has a degree in International Law and Finance from the University of Mid-Glamorgan, Pontypridd in Wales, UK.

Glenn Laverty

Glenn Laverty

President and Chief Executive Officer, Ricoh Canada, Inc.;
Senior Vice President, Strategy Office, Ricoh North America

Glenn Laverty serves as President and Chief Executive Officer, Ricoh Canada, Inc. Appointed to the role on January 1, 2008, Laverty is responsible for Ricoh's entire business in Canada, with duties ranging from providing executive leadership and direction to charting a pathway for Ricoh Canada in the company's overall evolution, centered on delivering an exceptional customer experience. He brings more than 30 years of industry experience to the role, with a strong focus on aligning and positioning Ricoh's portfolio of hardware, solutions and services that empower digital workplaces for the unique needs of the Canadian market.

As a key executive for Ricoh in the Americas, Laverty also serves as Senior Vice President, Strategy Office, supporting Ricoh's strategic partnerships in North America. Most recently, he was Senior Vice President, Marketing for Ricoh in the Americas, where he successfully brought U.S. and Canadian marketing teams together to increase collaboration and continually enhance the customer experience.

Laverty joined Ricoh Canada in 1994 and has held many key leadership positions, such as Vice President, Marketing; General Manager, Ricoh Document Management; and Executive Vice President, Direct Sales Operations. He has led the successful integration of several acquisitions, including IKON Canada, and managed the international responsibilities of Ricoh's first Services business in Ricoh Document Management. Prior to joining Ricoh, Laverty held management positions with Xerox and also owned a Ricoh dealership.

Beyond Ricoh, Laverty is a recognized Customer Experience leader throughout the industry, having provided the foreword to "The Intuitive Customer" by Colin Shaw and Ryan Hamilton. He has served and/or serves on numerous boards and committees, including: the Board of Directors of Excellence Canada; the Information Technology Association of Canada (ITAC); and the advisory board of The Learning Partnership. He is a member of the CEO Global Network and gives back to the community, working with the United Way and Covenant House (Toronto).

Laverty has a bachelor's degree in Economics from the University of Western Ontario.
Heather Loisel

Heather Loisel

Senior Vice President, Chief Marketing Officer
Ricoh Americas

Heather Loisel is Senior Vice President, Chief Marketing Officer (CMO) for Ricoh in the Americas. Loisel joined Ricoh in April 2019 bringing with her 20-plus years of global marketing and business experience in the high-tech industry. Her career has been exemplified by designing highly effective go-to-market strategies and marketing plans that align with Sales and have enabled organizations to successfully reposition themselves, increase brand awareness and reputation, and ultimately deliver better value to customers.

As CMO, Loisel plays a critical role in strengthening Ricoh’s brand in the U.S. and Canada as a leading global technology company empowering digital workplaces. Loisel provides C-level direction to all areas of the Marketing organization, including: Portfolio Marketing and Strategy; Engineering and Portfolio Management; Marketing Operations and Demand Center; Channel and Field Marketing; Marketing Communications; and Strategic Pricing and Deal Management.

Prior to Ricoh, Loisel was most recently with SiriusDecisions, a top-level marketing, sales and product consulting firm, where she served as a Vice President and General Manager in Consulting and Learning. Responsible for the P&L, she led business expansion and revenue growth while helping clients optimize successful go-to-market strategies and create strong executional teams. Prior to this, she held several executive leadership roles, including: Chief Marketing Officer at Skillsoft; Senior Vice President of Marketing at JDA Software; Global Vice President of Marketing Operations at SAP; and Vice President of Global Sales Productivity at PeopleSoft.

Loisel has a Bachelor of Business Administration degree from University of Notre Dame, and has completed Harvard Business School’s Executive Education Program in Marketing.
Peter H Stuart

Peter H. Stuart

Executive Vice President, Office Solutions Business Group
Ricoh USA, Inc.

Peter H. Stuart was appointed Executive Vice President, Office Solutions on April 1, 2017. He leads the Office Solutions Business Group with oversight of all sales organizations for Ricoh in the U.S. A highly skilled, multicultural executive who has built high-performing, results-orientated teams, Stuart drives a strong sales organization to further grow Ricoh's market-leading position while delivering its unique services-led value to customers.

Most recently, Stuart served as President and Chief Executive Officer, Ricoh Latin America, where he ran an aggressive growth strategy for the highly diverse and complex Latin America region. Appointed to the role in 2010, Stuart assumed governance over 12 direct legal entities, 53 branches, 22 distributors, more than 750 dealers, and two distribution centers.

Beginning his 25-year career with Ricoh as a Sales Representative, Stuart was quickly promoted into leadership, serving as General Manager in several Latin American countries. He later became Director, and was Regional Vice President for a range of divisions in the U.S. before becoming President and CEO of Ricoh Latin America.

Stuart graduated from the University of South Florida with a bachelor's degree in Marketing. He is fluent in both English and Spanish.
donna-venable

Donna Venable

Executive Vice President, Human Resources and Deputy General Manager, Shared Services

Ricoh Americas

Deputy General Manager, Human Resources Division

Ricoh Company, Ltd.


Donna Venable was appointed Deputy General Manager, Human Resources (HR) Division for Ricoh Company, Ltd. on April 1, 2018, becoming integral to the design and implementation of Ricoh’s global HR policies, procedures, and platforms. As Executive Vice President, Human Resources for Ricoh in the Americas, a position she’s held since 2015, Venable leads all HR functions and activities in the U.S. and Canada while also overseeing Ricoh’s Order Management, Process Improvement, and Supply Chain operations as Deputy General Manager of Shared Services, a role she took on in 2017. She is an accomplished professional who has been key to Ricoh’s transformation to a services-led organization and aligning Ricoh’s worldwide HR efforts.

Previously, Venable was Senior Vice President, Human Resources for Ricoh after holding the same role for IKON Office Solutions before its acquisition by Ricoh. She had more than 14 years of HR experience with IKON, and has 26 total years managing HR functions. Venable also served as Vice President, Human Resources Shared Services at IKON, and previously held HR roles with Doubletree Hotels and Guest Quarters Hotels.

Venable is a graduate of Franklin and Marshall College in Lancaster, Pennsylvania. She is engaged in the HR community serving as a board member of the HR Executive Alliance and co-chair of the HR Executive Summit, Pennsylvania and New Jersey Chapters. She has presented at industry speaking engagements focused on leadership and employee development, and has been featured in Chief Learning Officer magazine