Leadership Team
Meet the people who lead our company, inspire our industry and drive innovation to solve customer challenges.
Carsten Bruhn
President and CEO
Ricoh North America
Carsten Bruhn was appointed President and CEO for Ricoh North America on April 1, 2021. Bruhn brings to this role a relentless pursuit of excellence with a focus on understanding customers’ needs today while anticipating changes in the future. Bruhn possesses the rare combination of proven sales experience and leadership principles that center on inspiring teammates, fostering collaboration and productivity, driving the collective team forward, and focusing on important cultural issues such as diversity and inclusion in the workplace.
Most recently, Bruhn served as Corporate Vice President for Ricoh Global Services. In this role, he managed and fostered Ricoh’s relationship with its most strategic global customers. He worked tirelessly to help ensure the Ricoh leadership team understood, innovated, and responded to customers’ unique needs by helping solve their problems. He focused on empowering customers to embrace digital transformation and built strategies to work with Ricoh’s best-in-class partners to enable businesses to transform into digital businesses.
Under Bruhn’s leadership, Ricoh’s Global Major Account (GMA) channel experienced growth by attracting new customers, while also renewing and providing increased value to existing customers. In 2020, these initiatives continued to accelerate by helping customers work from anywhere with digitalization, automation, and collaboration solutions, as well as providing tools for a safe return to the workplace.
During a two-year assignment in Japan, at Ricoh’s global headquarters, Bruhn led the global services transformation for Ricoh Business Solutions. Bruhn also served as Corporate Vice President and General Manager of Ricoh Global Services. Prior to joining Ricoh, he managed Lanier's Northern Europe region. After the acquisition of Lanier by the Ricoh Group in 2001, Bruhn successfully integrated Lanier's businesses into Ricoh's Operating Companies. Leveraging this experience, he understands the entrepreneurial spirit and passion that drives Ricoh Family Group dealer partners.
Originally from Denmark, Bruhn moved to the United States in 2021 after living in Great Britain for 23 years with a two-year assignment in Japan and extensive international travel supporting customers throughout the world, including North America.
Bruhn attended Henley Management College with a focus on management studies and INSEAD with a focus on finance.
Jim Coriddi
Chief Dealer Officer, Dealer Division
Ricoh USA, Inc.
Jim Coriddi is Chief Dealer Officer (CDO) for Ricoh USA, Inc. Prior to being appointed CDO, he was Senior Vice President for the Ricoh USA Dealer Division, a position he held for 14 years. Coriddi has been with Ricoh for more than 40 years, serving in various sales and marketing leadership roles in both the field and operational aspects of the business covering the dealer and direct channels.
Under Coriddi’s leadership, the Ricoh dealer business has grown each year and now accounts for approximately 50% of Ricoh’s unit sales. This success prompted Ricoh to make an unprecedented change in its SMB go-to-market strategy in May 2017, establishing dealers as its primary vehicle in the segment. Coriddi played a lead role in orchestrating this groundbreaking strategy.
Prior his current role, Coriddi was responsible for coordinating the Ricoh field integration efforts associated with the IKON acquisition. He worked closely between headquarters and field personnel to maintain a stable selling environment for all Ricoh channels. In 2004, Coriddi began leading the dedicated IKON Division, responsible for all aspects of sales, service, and marketing operations. Over five years, the IKON Division grew 58% to $500M annually. Coriddi was named Vice President of Ricoh Dealer Sales in 2001, managing a network of 300+ Ricoh brand dealers to strong growth over three years in the position. Prior to that, Coriddi was appointed Vice President of Ricoh Marketing Support, in charge of marketing communications and advertising.
Additionally, Coriddi led the consolidation of Ricoh’s first dealer acquisition, developed and led an innovative consumables sales program, and initiated a field marketing initiative to provide training and support for Ricoh’s first digital multifunction product in the U.S.
Coriddi graduated from Montclair State University in 1983 with a bachelor’s degree in communications and marketing.
George Gowen
Chief Financial and Legal Officer
Ricoh North America
George Gowen is Chief Financial and Legal Officer for Ricoh North America. He was appointed to CFO in April 2022, expanding his role after joining Ricoh as General Counsel in June 2019. In this position, Gowen leads Ricoh North America’s finance, legal, security, and risk management teams.
Prior to Ricoh, Gowen was General Counsel at Keystone Foods, a leading international food manufacturer. He served on Keystone’s global leadership team with responsibility for a wide range of legal issues. Prior to this, Gowen served as Vice President and Associate General Counsel at Aramark, a global provider of food and facilities services, leading the legal function for two of the company’s operating groups. Gowen also was a partner at the Cozen O’Connor law firm in Philadelphia, where he provided general corporate, compliance, and business litigation advice to healthcare, life sciences, and food industry clients.
Gowen has a Bachelor of Arts degree from Georgetown University and received a Juris Doctor degree from the University of Pennsylvania Law School.
Gavin Jordan-Smith
Chief Global Sales Strategy Division & RGC NA Sales Officer
RICOH Graphic Communications
Gavin Jordan-Smith is Chief Global Sales Strategy Division and NA Sales Officer for RICOH Graphic Communications (RGC). Appointed to this expanded global role on April 1, 2021, Jordan-Smith oversees marketing, strategy and digital transformation of the RGC global business unit, and serves as a member of the RGC global board. In addition, he also leads the RCG business within North America. Jordan-Smith possesses a customer-centric mindset and is focused on partnering with customers to help them with their digital transformation within the print industry.
Jordan-Smith joined Ricoh in 2019 and was named Senior Vice President, Commercial and Industrial Print, leading the business in the U.S. and Canada, including hardware, software, solutions, and services, after driving sales and the go-to-market strategy in the U.S. as Vice President of Commercial Printing.
With more than 25 years of proven success in the graphic arts industry, Jordan-Smith is passionate about the industry, working for and with leading technology companies, agencies, print services providers and startups. He is actively involved on industry boards, associations and educational forums driving thought leadership, vision and transformation. He has developed programs and business strategies that addressed the needs of QuickPrint, CRD, Transactional and Graphic Communications/InPlant customers, and has helped organizations transform from a traditional offset company into a full-service communications provider. He recognizes what truly drives progress, connecting with people and delivering results. As a brand, sales, and marketing transformation leader, Jordan-Smith believes that connections to customers ultimately lead to positive results.
Bob Lamendola
Chief Digital Services & Delivery Officer
Ricoh North America
Bob Lamendola was appointed Chief Digital Services and Delivery Officer for Ricoh North America in April 2024, expanding his role after being appointed Senior Vice President, Technology and Head of Digital Services Center for Ricoh North America in June 2021. He is responsible for creating a clear strategy and identity for Ricoh’s Digital Services portfolio, unifying Service development and delivery to enable efficiency and agility and aligning and prioritizing resources with a customer centric focus.
Prior to this, Lamendola served as Vice President, Infrastructure & Engineering Services, where he led the evolution and optimal utilization of our Services Delivery infrastructure, technology, processes, systems, and solutions. With Ricoh for more than 18 years, Lamendola has led all aspects of Ricoh's IT Services infrastructure – from engineering and design to the daily operations of those environments.
Previously, Lamendola served as the Vice President, Information Technology, at an international semiconductor manufacturer.
Lamendola holds a Bachelor of Science degree in Computer and Information Science from Bloomsburg University.
Shark Samejima
Chief Strategic Planning Officer
Ricoh North America
Shark Samejima is Chief Strategic Planning Officer for Ricoh North America. Drawing on more than 25 years of experience in management, sales, and marketing positions, Samejima is responsible for Ricoh’s corporate strategy and direction in the U.S. and Canada.
Most recently, Samejima was Senior Vice President, Strategic Planning and Marketing. Prior to that, he held the role of General Manager of Regional Marketing for Ricoh Company, Ltd. in Tokyo. With responsibility for developing global strategy for Japan, the Americas, EMEA, and Asia-Pacific regions, Samejima led structural reform among each region as well as growth plans for the U.S. From 2008-2013, Samejima worked in the U.S. serving as Director of Solutions Marketing where he successfully launched Ricoh’s Integrated Cloud Environment (ICE), and was granted a patent for cloud technology that enabled a variety of MFP functions via the Internet.
From 1996-2008, Samejima held positions in Japan where he led domestic marketing strategy, and introduced an integrated services portfolio that has helped Ricoh’s IT Services grow into a highly profitable business in Japan. He began his career at Ricoh in 1993 as sales representative in Japan focused on SMB accounts.
Samejima has a Bachelor of Business Administration degree from Meiji University in Japan.
Peter H. Stuart
Chief Commercial Sales & Operations Officer
Ricoh USA, Inc.
Peter H. Stuart is Chief Commercial Sales & Operations Officer. Peter leads the Workplace Services & Operations organization for Ricoh in the United States, which includes commercial operations strategy, direct sales, sales operations, and field service operations focused on workplace experience. As a highly skilled, multicultural executive who has built high-performing, results-oriented teams, Stuart drives a strong organization to further grow Ricoh's market-leading position while delivering its unique services-led value to customers.
Most recently, Stuart served as Executive Vice President, Office Solutions. Previously, he was President and Chief Executive Officer, Ricoh Latin America, where he ran an aggressive growth strategy for the highly diverse and complex Latin America region.
Stuart graduated from the University of South Florida with a bachelor's degree in Marketing. He is fluent in both English and Spanish.
Donna Venable
Chief HR & Shared Services Officer
Ricoh USA, Inc.
Donna Venable is Chief HR & Shared Services Officer for Ricoh North America, a position she’s held since 2015. In this role, Venable leads all HR functions and activities in the U.S. and Canada. She also oversees Ricoh’s Order Management, Process Improvement, and Supply Chain operations as Deputy General Manager of Shared Services, a role she took on in 2017. She is an accomplished professional who has been key to Ricoh’s transformation to a services-led organization and aligning Ricoh’s worldwide HR efforts.
Previously, Venable was Senior Vice President, Human Resources for Ricoh after holding the same role for IKON Office Solutions before its acquisition by Ricoh. She had more than 14 years of HR experience with IKON, and has 26 total years managing HR functions. Venable also served as Vice President, Human Resources Shared Services at IKON, and previously held HR roles with Doubletree Hotels and Guest Quarters Hotels.
Venable is a graduate of Franklin and Marshall College in Lancaster, Pennsylvania. She is engaged in the HR community serving as a board member of the HR Executive Alliance and co-chair of the HR Executive Summit, Pennsylvania and New Jersey Chapters. She has presented at industry speaking engagements focused on leadership and employee development, and has been featured in Chief Learning Officer magazine.