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Leadership Team

Meet the people who lead our company, inspire our industry and help bring you the new world of work 

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Portrait of Mona Abutaleb, Senior Vice President, Services, Ricoh Americas Corporation, President & CEO, mindSHIFT Technologies, Inc., a Ricoh company

Mona Abutaleb

Executive Vice President and General Manager, Office Services Business Group, Ricoh Americas;
President and CEO, mindSHIFT Technologies, Inc., a Ricoh Company

Mona Abutaleb was appointed Executive Vice President and General Manager, Office Services Business Group for Ricoh in the Americas on April 1, 2017. In this role, Abutaleb takes on a global position to oversee all areas of our services business, with a strong focus on the Americas, and continues to serve as President and CEO of mindSHIFT Technologies, Inc., a Ricoh company. She is accelerating our transformation to a services-led business through a single organization built on providing innovative solutions and outstanding delivery.

Abutaleb has been a leader of technology-based service organizations for more than 30 years, and is one of the preeminent managed services industry executives in the world. She was named by The Cannata Report as one of the Women Influencers of 2015, and to the MSPmentor 250 list of the most influential executives shaping the industry in 2014. Most recently, she served as Senior Vice President of Services for Ricoh in the Americas, and prior to her role as CEO of mindSHIFT, Abutaleb served as mindSHIFT's President and COO (2009-2013), Chief Operating Officer (2007-2009) and Executive Vice President of Operations (2006).

Prior to joining mindSHIFT, Abutaleb worked at Discovery Communications as Executive Vice President of U.S. New Media and Network Services. Prior to that, Abutaleb flourished in her more than 18-year career with MCI – beginning as a traffic engineer in 1984, ending as Senior Vice President of Planning and Engineering for WorldCom in 2002, and holding many senior positions with the conglomerate in the interim. Just prior to leaving WorldCom, Abutaleb was responsible for all aspects of global network planning, network engineering, service delivery, network systems development and IT operations.

Abutaleb graduated with a Bachelor of Science in Electrical Engineering from the University of Maryland, College Park.

Joji Tokunaga

Joji Tokunaga

Executive Vice President and General Manager, Shared Services,
Ricoh Americas

Joji Tokunaga was appointed Executive Vice President and General Manager, Shared Services for Ricoh in the Americas on January 1, 2018. Tokunaga oversees the organization’s human resources, finance, legal, supply chain, customer administration, IT, process improvement, marketing and strategic planning functions providing support to Ricoh’s main business units across the Americas. He brings more than 33 years of sales, marketing and general management experience to the role, including many leadership positions with Ricoh where he has helped lead several business acquisitions.

Most recently, Tokunaga was Executive Vice President and Deputy General Manager, Shared Services and was deeply focused on optimizing marketing, IT and operations to align with Ricoh’s services-led transformation. Prior to this, he was Corporate Associate Vice President and General Manager, Business Solutions Group for Ricoh Company, Ltd. in Japan after a previous assignment in the U.S. where he last held the position of Senior Vice President, Ricoh Americas Chairman’s Office from 2012-2015. Previously, he was Vice President, Strategic Management Office for Ricoh in the Americas after Ricoh acquired IKON Office Solutions in October 2008, and was responsible for the direction and oversight of IKON and Ricoh business integration initiatives, including sales and financial processes. 

Tokunaga has also spent several years throughout his career at Ricoh Company, Ltd. with responsibilities for Ricoh’s acquisition of Lanier World Wide, Inc., IBM Printing Systems, and Danka Europe.

Tokunaga graduated from the University of Delaware in 1984.
Jeff Paterra

Jeff Paterra

Executive Vice President, Commercial and Industrial Printing, Ricoh Americas

Jeff Paterra was appointed Executive Vice President, Commercial and Industrial Printing for Ricoh in the Americas on April 1, 2017. In this role, he leads our commercial and industrial print business across the U.S., Canada and Latin America, including hardware, software and solutions, and services.

Most recently, Paterra was Senior Vice President and General Manager, Technology and Solutions Development in our production print business. In addition to his new responsibilities, Paterra also maintains the responsibilities from his previous role, which includes the Printing Systems and Software development organization and the Production Print Global Marketing organization.

Previously, Paterra has held a number of technical, management, and executive positions in production print. He has been recognized with outstanding technical achievement awards, and holds numerous printing technology patents.

Paterra holds a Bachelor of Science from Carnegie Mellon University.
Peter Stuart

Peter H. Stuart

Executive Vice President, Office Solutions Ricoh Americas

Peter H. Stuart was appointed Executive Vice President, Office Solutions on April 1, 2017. He leads the Office Solutions Business Group with oversight of all sales organizations for Ricoh in the Americas. A highly skilled, multicultural executive who has built high-performing, results-orientated organizations, Stuart drives a strong sales organization to further grow our market-leading position while delivering our unique services-led value to customers in the U.S., Canada and Latin America.

Most recently, Stuart served as President and Chief Executive Officer, Ricoh Latin America, where he ran an aggressive growth strategy for the highly diverse and complex Latin America region while leading a 3,000-plus strong team. Appointed to the role in 2010, Stuart assumed governance over 12 direct legal entities, 53 branches, 22 distributors, more than 750 dealers and two distribution centers.

Beginning his 25-year career with Ricoh as a sales representative, Stuart was quickly promoted into leadership, serving as General Manager in several Latin American countries. He later became Director, and was Regional Vice President for a range of divisions in the U.S. before becoming President and CEO of Ricoh Latin America.  

Stuart graduated from the University of South Florida with a bachelor’s degree in marketing. He is fluent in both English and Spanish.
donna-venable

Donna Venable

Executive Vice President, Human Resources and Deputy General Manager, Shared Services, Ricoh Americas

Donna Venable was appointed Executive Vice President, Human Resources for Ricoh in the Americas in April 2015. She is responsible for overseeing human resources activities for Ricoh in the U.S., Canada and Latin America, including leadership development, employee relations, succession planning, total rewards, diversity and corporate social responsibility. Concurrently, she serves as Deputy General Manager, Shared Services, a role she took on in April 2017.

Venable also serves as a Corporate Associate Advisory Officer of Ricoh Company, Ltd., which expands her role to include our global HR initiatives, as she works with leadership and HR teams in Japan. She is an accomplished professional who has been key to our transformation to a services-led organization, and to aligning our worldwide HR efforts.

Venable most recently served as Senior Vice President, Human Resources for Ricoh after holding the same role for IKON Office Solutions before we acquired it. She had more than 14 years of human resources experience with IKON, and has 25 total years managing HR functions. Venable also served as Vice President, Human Resources Shared Services at IKON, and previously held HR roles with Doubletree Hotels and Guest Quarters Hotels.

Venable is a graduate of Franklin and Marshall College in Lancaster, Pennsylvania. She is engaged in the HR community serving as a board member of the HR Executive Alliance and co-chair of the HR Executive Summit, Pennsylvania and New Jersey Chapters. She has presented at industry speaking engagements focused on leadership and employee development, and has been featured in Chief Learning Officer magazine.
dennis-dispenziere

Dennis Dispenziere

Senior Vice President and Chief Financial Officer, Ricoh Americas

Dennis Dispenziere was appointed Senior Vice President and Chief Financial Officer (CFO) for Ricoh in the Americas on April 1, 2017. Dispenziere is responsible for all of our finance operations in the U.S., Canada and Latin America. Additionally, he oversees our information technology (IT) organization. He is an accomplished professional with more than 35 years of financial and operations expertise developed at Ricoh.


Most recently, Dispenziere served as Senior Vice President of Operations, where he led supply chain, IT, customer administration, and process improvement functions to ultimately ensure a positive customer experience.


Dispenziere joined Ricoh in June 1980 and has held various positions in finance throughout his tenure. Previously, he served as Chief Accountant, responsible for consolidations, operational and transactional accounting; treasury; and tax for Ricoh in the Americas. He was assigned as the financial lead for Ricoh Americas Holdings in 2010, which owns Ricoh USA, Inc. Prior to that, he was CFO of Ricoh Corporation, and Vice President, Business Transformation, where he led the business transformation project from 2001 to 2008, which combined Ricoh Corporation, Savin and Lanier into a single company operating on the Oracle ERP platform.


Dispenziere graduated with a bachelor’s degree in accounting from William Paterson University. He passed the New Jersey CPA exam with the highest score in the state and top one percent of the country. He is a member of the NJ CPA Society and the American Institute of CPAs.

Jami Segota

Jami Segota

Senior Vice President, General Counsel and Secretary, Ricoh Americas

Jami Segota was appointed Senior Vice President, General Counsel and Secretary for Ricoh in the Americas in September 2017. She is responsible for all legal, ethics, compliance, security and regulatory affairs for Ricoh in the U.S., Canada and Latin America.

Segota joined Ricoh in September 2013 and most recently served as Vice President and Assistant General Counsel, Employment Law and was responsible for overseeing and managing all employee-related litigation, providing advice and counsel on human resources issues and personnel policies and practices.

Prior to joining Ricoh, Segota spent 20 years in private practice counseling and defending companies in employment law and labor matters. She represented a wide range of industries before state and federal courts and agencies against claims alleging wrongful termination, discrimination, harassment, defamation, breach of contract and employee benefits. Segota is also experienced in traditional labor/management relations law and has participated in National Labor Relations Act elections, unfair labor practice hearings and obtained mass picketing injunctions.

Segota has authored several articles, presented at seminars and conducted training on various employment law topics. She graduated cum laude from Georgetown University Law Center and with honors from Emory University with a Bachelor of Business Administration degree in Finance.

Glenn Laverty

Glenn Laverty

Senior Vice President, Marketing, Shared Services, Ricoh Americas;
President and Chief Executive Officer, Ricoh Canada, Inc.

Glenn Laverty was appointed Senior Vice President, Marketing for Ricoh in the Americas on April 1, 2017. As part of the Shared Services Business Group, Laverty is responsible for our marketing efforts to support our key business units in the U.S., Canada and Latin America. He brings more than 30 years of industry experience to the role, and is strongly focused on aligning and positioning our portfolio of hardware, solutions and services to our global services-led approach.

Laverty also serves as President and Chief Executive Officer of Ricoh Canada, Inc. Appointed to the role on January 1, 2008, Laverty is responsible for our entire business in Canada, where his responsibilities range from providing executive leadership and direction to charting a pathway for Ricoh Canada in the company’s overall evolution to a services-led organization centered on delivering an exceptional customer experience.

Laverty joined Ricoh Canada in 1994 and has held many key leadership positions, such as Vice President, Marketing; General Manager, Ricoh Document Management; and Executive Vice President, Direct Sales Operations. He has led the successful integration of several acquisitions, including IKON Canada, and managed the international responsibilities of our first services business in Ricoh Document Management. Prior to joining us, Laverty held management positions with Xerox and also owned a Ricoh dealership.

Beyond Ricoh, Laverty is a recognized customer experience leader throughout the industry, recently providing the foreword to The Intuitive Customer by Colin Shaw and Ryan Hamilton. He serves on numerous boards and committees, including the Board of Directors of Excellence Canada; the Information Technology Association of Canada (ITAC); and the advisory board of The Learning Partnership. He is a member of the CEO Global Network and gives back to the community, working with the United Way and Covenant House (Toronto).

Laverty has a bachelor’s degree in economics from the University of Western Ontario.