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Leadership Team

Meet the people who lead our company, inspire our industry and help bring you the new world of work. 

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Ricoh CEO Carsten Bruhn

Carsten Bruhn

President and CEO 
Ricoh North America 

Carsten Bruhn was appointed President and CEO for Ricoh North America on April 1, 2021. Bruhn brings to this role a relentless pursuit of excellence with a focus on understanding customers’ needs today while anticipating changes in the future. Bruhn possesses the rare combination of proven sales experience and leadership principles that center on inspiring teammates, fostering collaboration and productivity, driving the collective team forward, and focusing on important cultural issues such as diversity and inclusion in the workplace. 

Most recently, Bruhn served as Corporate Vice President for Ricoh Global Services. In this role, he managed and fostered Ricoh’s relationship with its most strategic global customers. He worked tirelessly to help ensure the Ricoh leadership team understood, innovated, and responded to customers’ unique needs by helping solve their problems. He focused on empowering customers to embrace digital transformation and built strategies to work with Ricoh’s best-in-class partners to enable businesses to transform into digital businesses. 

Under Bruhn’s leadership, Ricoh’s Global Major Account (GMA) channel experienced growth by attracting new customers, while also renewing and providing increased value to existing customers. In 2020, these initiatives continued to accelerate by helping customers work from anywhere with digitalization, automation, and collaboration solutions, as well as providing tools for a safe return to the workplace. 

During a two-year assignment in Japan, at Ricoh’s global headquarters, Bruhn led the global services transformation for Ricoh Business Solutions. Bruhn also served as Corporate Vice President and General Manager of Ricoh Global Services. Prior to joining Ricoh, he managed Lanier's Northern Europe region. After the acquisition of Lanier by the Ricoh Group in 2001, Bruhn successfully integrated Lanier's businesses into Ricoh's Operating Companies. Leveraging this experience, he understands the entrepreneurial spirit and passion that drives Ricoh Family Group dealer partners. 

Originally from Denmark, Bruhn moved to the United States in 2021 after living in Great Britain for 23 years with a two-year assignment in Japan and extensive international travel supporting customers throughout the world, including North America.

Bruhn attended Henley Management College with a focus on management studies and INSEAD with a focus on finance. 

Sven Adler headshot

Sven Adler

Senior Vice President & Chief Financial Officer
Ricoh North America

Sven Adler was appointed as Senior Vice President & Chief Financial Officer (CFO) in January 2019. In this role, Adler is responsible for leading Ricoh’s finance, accounting, and IT operations in the United States and Canada.

Adler is an accomplished finance and C-level executive with more than 15 years of experience, bringing a proven track record of strengthening and streamlining financial operations to drive greater revenue and efficiencies to Ricoh.

Adler joined Ricoh from SAP where he held various finance leadership positions in Europe and the United States, including: Vice President & CFO, SAP Customer Experience, the Customer Relationship Management (CRM) business within SAP, where he drove business growth through both acquisitions and organic expansion to deliver more than $114M in annualized run rate savings through restructuring; and Vice President & CFO, SAP Services North America, where he directed all aspects of financial performance for the U.S. and Canada, reorganized teams, and drove Services business turnaround leading to double digit revenue growth. Previously, Adler held accounting and finance roles at Accenture and Rhein Chemie, a German chemical company.

Adler holds a Diploma degree in Business Information Technology from Duale Hochschule in Mannheim, Germany and a bachelor’s degree from Open University in London, England.

Dennis Dispenziere

Dennis Dispenziere

Senior Vice President, Business Advancement
Ricoh North America

Dennis Dispenziere was appointed Senior Vice President, Business Advancement for Ricoh North America in January 2019. He is responsible for overseeing and providing strategic direction for Ricoh’s Dealer Division, Ricoh IT Services, and Lease Partner relationships in the U.S., and works in collaboration with Canadian leadership to drive further growth for Ricoh Canada, Inc. He is an accomplished professional with more than 40 years of financial and operations expertise developed at Ricoh.

Most recently, Dispenziere was Senior Vice President and Chief Financial Officer (CFO) for Ricoh in the Americas with responsibility for all Ricoh finance operations in North America. Prior to that, he was Senior Vice President of Operations where he led supply chain, IT, customer administration, and process improvement functions to ultimately ensure a positive customer experience.

Dispenziere joined Ricoh in June 1980 and has held various positions in finance throughout his tenure. Previously, he served as Chief Accountant, responsible for consolidations, operational and transactional accounting, treasury and tax for Ricoh in the Americas. He was assigned as the financial lead for Ricoh Americas Holdings in 2010, which owns Ricoh USA, Inc. Prior to that, he was CFO of Ricoh Corporation, and Vice President, Business Transformation, where he led a transformation project from 2001 to 2008 combining Ricoh Corporation, Savin and Lanier into a single company operating on the Oracle ERP platform.

Dispenziere has a bachelor’s degree in accounting from William Paterson University. He passed the New Jersey CPA exam with the highest score in the state and top one percent of the country. He is a member of the NJ CPA Society and the American Institute of CPAs.

George Gowen

George Gowen

Senior Vice President, General Counsel and Secretary
Ricoh North America

George Gowen is Senior Vice President, General Counsel and Secretary for Ricoh North America, a role he was appointed to upon joining Ricoh in June 2019. In this position, Gowen oversees all of Ricoh’s legal, ethics, compliance, security, governance, and regulatory affairs in the U.S. and Canada. He brings more than 20 years of experience from executive roles directing legal teams at public and private companies, as well as serving at law firms.

Most recently, Gowen was General Counsel at Keystone Foods, a leading international food manufacturer. He served on Keystone’s global leadership team with responsibility for a wide range of legal initiatives and issues. Prior to this, Gowen served as Vice President and Associate General Counsel at Aramark, a global provider of food and facilities services, leading the legal function for two of the company’s operating groups. Gowen also was a partner at the Cozen O’Connor law firm in Philadelphia, where he provided general corporate, compliance, and business litigation advice to healthcare, life sciences, and food industry clients.

Gowen has a Bachelor of Arts degree from Georgetown University and received a Juris Doctor degree from the University of Pennsylvania Law School.

Gavin Jordan Smith headshot

Gavin Jordan-Smith

Senior Vice President, Commercial and Industrial Print
Ricoh North America


Gavin Jordan-Smith is Senior Vice President, Commercial and Industrial Print for Ricoh in the Americas. Appointed to the role in July 2019, Jordan-Smith leads Ricoh’s Commercial and Industrial Print business in the U.S. and Canada, including hardware, software, solutions, and services. Prior to this role, Jordan-Smith was Vice President in charge of Commercial Printing for Ricoh in the U.S., overseeing sales and go-to-market strategy leading the Continuous Form and Graphic Communications lines of business, while providing support to Ricoh’s Enterprise Commercial Printing and Dealer channels.

Jordan-Smith joined Ricoh’s Commercial and Industrial Printing Business Group in February 2019 bringing with him more than 25 years of proven success in the graphic arts industry, along with a strong reputation for developing teams and guiding them to success while delivering an innovative vision to the market. He is actively involved on industry boards, associations and educational forums driving thought leadership, vision and transformation.


Jordan-Smith is passionate about the graphic arts industry, working for and with leading technology companies, agencies, print services providers and startups. He has developed programs and business strategies that addressed the needs of QuickPrint, CRD, Transactional and Graphic Communications/InPlant customers, and has helped organizations transform from a traditional offset company into a full-service communications provider. He recognizes what truly drives progress, connecting with people and delivering results. As a brand, sales, and marketing transformation leader, Jordan-Smith believes that connections to customers ultimately lead to positive results.


Prior to Ricoh, Jordan-Smith held several leadership roles throughout the industry. Most recently, he was Vice President, Industrial Print and Graphic Communications, BIS Group for Konica Minolta Business Solutions U.S.A., Inc. where he oversaw the organization’s production and industrial printing portfolio of hardware, software, and services for commercial and industrial print customers. He also led the Xerox Production Workflow and Solutions Business Group as Vice President, and was Director and Chief Operating Officer at Toppan Printing Company America.


Jordan-Smith has a degree in International Law and Finance from the University of Mid-Glamorgan, Pontypridd in Wales, UK.

Shark Samejima

Shark Samejima

Senior Vice President, Strategic Planning & Marketing
Ricoh North America

Shark Samejima is Senior Vice President, Strategic Planning and Marketing for Ricoh North America. Drawing on more than 25 years of experience in management, sales, and marketing positions, Samejima is responsible for Ricoh’s corporate and marketing strategy and direction in the U.S. and Canada.

Most recently, Samejima was General Manager of Regional Marketing for Ricoh Company, Ltd. in Tokyo. With responsibility for developing global strategy for Japan, the Americas, EMEA, and Asia-Pacific regions, Samejima led structural reform among each region as well as growth plans for the U.S. From 2008-2013, Samejima worked in the U.S. serving as Director of Solutions Marketing where he successfully launched Ricoh’s Integrated Cloud Environment (ICE), and was granted a patent for cloud technology that enabled a variety of MFP functions via the Internet.

From 1996-2008, Samejima held positions in Japan where he led domestic marketing strategy, and introduced an integrated services portfolio that has helped Ricoh’s IT Services grow into a highly profitable business in Japan. He began his career at Ricoh in 1993 as sales representative in Japan focused on SMB accounts.

Samejima has a Bachelor of Business Administration degree from Meiji University in Japan.
Gregg Schubert

Gregg Schubert

Senior Vice President, Services Delivery
Ricoh USA, Inc.

Gregg Schubert serves as Senior Vice President, Services Delivery for Ricoh USA, Inc., a role he was appointed to in June 2019. With more than 35 years of field operations and leadership experience, Schubert oversees all teams who contribute to the efficient delivery of Ricoh’s services to customers. These areas include: Field Services; Services Design; IT Services Delivery, Infrastructure, and Engineering; Managed Services On-site and Global Operations; Centralized Services; and Services Support.

Most recently, Schubert served as Vice President, Managed Services where he led Ricoh’s On-site and Off-site Services teams providing outsourced business support to customers. Prior to this, Schubert was National Director, Enterprise Account Operations and Project Management with responsibility for the effective delivery of all solutions and services within Ricoh's largest and most complex 1,000 customers, along with leading the Project Management organization who managed solutions and services implementations.

Upon joining Ricoh in 1996, Schubert was responsible for the operations of Ricoh’s New York City Legal Document Services locations. After several years he assumed additional responsibility for Ricoh's Business Document Service and Managed Services locations in the New York tri-state area and after successful leadership was promoted to a corporate position responsible for On-site Managed Services within the Eastern third of the U.S. Maintaining responsibility for Managed Services, he then joined the National Account team overseeing operations for all national and global customers.  

Schubert attended Rutgers University in New Jersey.

Peter H Stuart

Peter H. Stuart

Executive Vice President, Office Solutions Business Group
Ricoh USA, Inc.

Peter H. Stuart was appointed Executive Vice President, Office Solutions on April 1, 2017. He leads the Office Solutions Business Group with oversight of all sales organizations for Ricoh in the U.S. A highly skilled, multicultural executive who has built high-performing, results-orientated teams, Stuart drives a strong sales organization to further grow Ricoh's market-leading position while delivering its unique services-led value to customers.

Most recently, Stuart served as President and Chief Executive Officer, Ricoh Latin America, where he ran an aggressive growth strategy for the highly diverse and complex Latin America region. Appointed to the role in 2010, Stuart assumed governance over 12 direct legal entities, 53 branches, 22 distributors, more than 750 dealers, and two distribution centers.

Beginning his 25-year career with Ricoh as a Sales Representative, Stuart was quickly promoted into leadership, serving as General Manager in several Latin American countries. He later became Director, and was Regional Vice President for a range of divisions in the U.S. before becoming President and CEO of Ricoh Latin America.

Stuart graduated from the University of South Florida with a bachelor's degree in Marketing. He is fluent in both English and Spanish.

Donna Venable

Executive Vice President, Human Resources and

Deputy General Manager, Shared Services

Ricoh North America

Donna Venable is Executive Vice President, Human Resources for Ricoh North America, a position she’s held since 2015. In this role, Venable leads all HR functions and activities in the U.S. and Canada. She also oversees Ricoh’s Order Management, Process Improvement, and Supply Chain operations as Deputy General Manager of Shared Services, a role she took on in 2017. She is an accomplished professional who has been key to Ricoh’s transformation to a services-led organization and aligning Ricoh’s worldwide HR efforts.

Previously, Venable was Senior Vice President, Human Resources for Ricoh after holding the same role for IKON Office Solutions before its acquisition by Ricoh. She had more than 14 years of HR experience with IKON, and has 26 total years managing HR functions. Venable also served as Vice President, Human Resources Shared Services at IKON, and previously held HR roles with Doubletree Hotels and Guest Quarters Hotels.

Venable is a graduate of Franklin and Marshall College in Lancaster, Pennsylvania. She is engaged in the HR community serving as a board member of the HR Executive Alliance and co-chair of the HR Executive Summit, Pennsylvania and New Jersey Chapters. She has presented at industry speaking engagements focused on leadership and employee development, and has been featured in Chief Learning Officer magazine.

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