President and CEO
Ricoh North America
Carsten Bruhn was appointed President and CEO for Ricoh North America on April 1, 2021. Bruhn brings to this role a relentless pursuit of excellence with a focus on understanding customers’ needs today while anticipating changes in the future. Bruhn possesses the rare combination of proven sales experience and leadership principles that center on inspiring teammates, fostering collaboration and productivity, driving the collective team forward, and focusing on important cultural issues such as diversity and inclusion in the workplace.
Most recently, Bruhn served as Corporate Vice President for Ricoh Global Services. In this role, he managed and fostered Ricoh’s relationship with its most strategic global customers. He worked tirelessly to help ensure the Ricoh leadership team understood, innovated, and responded to customers’ unique needs by helping solve their problems. He focused on empowering customers to embrace digital transformation and built strategies to work with Ricoh’s best-in-class partners to enable businesses to transform into digital businesses.
Under Bruhn’s leadership, Ricoh’s Global Major Account (GMA) channel experienced growth by attracting new customers, while also renewing and providing increased value to existing customers. In 2020, these initiatives continued to accelerate by helping customers work from anywhere with digitalization, automation, and collaboration solutions, as well as providing tools for a safe return to the workplace.
During a two-year assignment in Japan, at Ricoh’s global headquarters, Bruhn led the global services transformation for Ricoh Business Solutions. Bruhn also served as Corporate Vice President and General Manager of Ricoh Global Services. Prior to joining Ricoh, he managed Lanier's Northern Europe region. After the acquisition of Lanier by the Ricoh Group in 2001, Bruhn successfully integrated Lanier's businesses into Ricoh's Operating Companies. Leveraging this experience, he understands the entrepreneurial spirit and passion that drives Ricoh Family Group dealer partners.
Originally from Denmark, Bruhn moved to the United States in 2021 after living in Great Britain for 23 years with a two-year assignment in Japan and extensive international travel supporting customers throughout the world, including North America.
Bruhn attended Henley Management College with a focus on management studies and INSEAD with a focus on finance.
Senior Vice President & Chief Financial Officer
Ricoh North America
Sven Adler was appointed as Senior Vice President & Chief Financial Officer (CFO) in January 2019. In this role, Adler is responsible for leading Ricoh’s finance, accounting, and IT operations in the United States and Canada.
Adler is an accomplished finance and C-level executive with more than 15 years of experience, bringing a proven track record of strengthening and streamlining financial operations to drive greater revenue and efficiencies to Ricoh.
Adler joined Ricoh from SAP where he held various finance leadership positions in Europe and the United States, including: Vice President & CFO, SAP Customer Experience, the Customer Relationship Management (CRM) business within SAP, where he drove business growth through both acquisitions and organic expansion to deliver more than $114M in annualized run rate savings through restructuring; and Vice President & CFO, SAP Services North America, where he directed all aspects of financial performance for the U.S. and Canada, reorganized teams, and drove Services business turnaround leading to double digit revenue growth. Previously, Adler held accounting and finance roles at Accenture and Rhein Chemie, a German chemical company.
Adler holds a Diploma degree in Business Information Technology from Duale Hochschule in Mannheim, Germany and a bachelor’s degree from Open University in London, England.
Senior Vice President, Business Advancement
Ricoh North America
Dennis Dispenziere was appointed Senior Vice President, Business Advancement for Ricoh North America in January 2019. He is responsible for overseeing and providing strategic direction for Ricoh’s Dealer Division, Ricoh IT Services, and Lease Partner relationships in the U.S., and works in collaboration with Canadian leadership to drive further growth for Ricoh Canada, Inc. He is an accomplished professional with more than 40 years of financial and operations expertise developed at Ricoh.
Most recently, Dispenziere was Senior Vice President and Chief Financial Officer (CFO) for Ricoh in the Americas with responsibility for all Ricoh finance operations in North America. Prior to that, he was Senior Vice President of Operations where he led supply chain, IT, customer administration, and process improvement functions to ultimately ensure a positive customer experience.
Dispenziere joined Ricoh in June 1980 and has held various positions in finance throughout his tenure. Previously, he served as Chief Accountant, responsible for consolidations, operational and transactional accounting, treasury and tax for Ricoh in the Americas. He was assigned as the financial lead for Ricoh Americas Holdings in 2010, which owns Ricoh USA, Inc. Prior to that, he was CFO of Ricoh Corporation, and Vice President, Business Transformation, where he led a transformation project from 2001 to 2008 combining Ricoh Corporation, Savin and Lanier into a single company operating on the Oracle ERP platform.
Dispenziere has a bachelor’s degree in accounting from William Paterson University. He passed the New Jersey CPA exam with the highest score in the state and top one percent of the country. He is a member of the NJ CPA Society and the American Institute of CPAs.
Senior Vice President, General Counsel and Secretary
Ricoh North America
George Gowen is Senior Vice President, General Counsel and Secretary for Ricoh North America, a role he was appointed to upon joining Ricoh in June 2019. In this position, Gowen oversees all of Ricoh’s legal, ethics, compliance, security, governance, and regulatory affairs in the U.S. and Canada. He brings more than 20 years of experience from executive roles directing legal teams at public and private companies, as well as serving at law firms.
Most recently, Gowen was General Counsel at Keystone Foods, a leading international food manufacturer. He served on Keystone’s global leadership team with responsibility for a wide range of legal initiatives and issues. Prior to this, Gowen served as Vice President and Associate General Counsel at Aramark, a global provider of food and facilities services, leading the legal function for two of the company’s operating groups. Gowen also was a partner at the Cozen O’Connor law firm in Philadelphia, where he provided general corporate, compliance, and business litigation advice to healthcare, life sciences, and food industry clients.
Gowen has a Bachelor of Arts degree from Georgetown University and received a Juris Doctor degree from the University of Pennsylvania Law School.
Senior Vice President, Commercial and Industrial Print
Ricoh North America
Gavin Jordan-Smith is Senior Vice President, Commercial and Industrial Print for Ricoh in the Americas. Appointed to the role in July 2019, Jordan-Smith leads Ricoh’s Commercial and Industrial Print business in the U.S. and Canada, including hardware, software, solutions, and services. Prior to this role, Jordan-Smith was Vice President in charge of Commercial Printing for Ricoh in the U.S., overseeing sales and go-to-market strategy leading the Continuous Form and Graphic Communications lines of business, while providing support to Ricoh’s Enterprise Commercial Printing and Dealer channels.
Jordan-Smith joined Ricoh’s Commercial and Industrial Printing Business Group in February 2019 bringing with him more than 25 years of proven success in the graphic arts industry, along with a strong reputation for developing teams and guiding them to success while delivering an innovative vision to the market. He is actively involved on industry boards, associations and educational forums driving thought leadership, vision and transformation.
Jordan-Smith is passionate about the graphic arts industry, working for and with leading technology companies, agencies, print services providers and startups. He has developed programs and business strategies that addressed the needs of QuickPrint, CRD, Transactional and Graphic Communications/InPlant customers, and has helped organizations transform from a traditional offset company into a full-service communications provider. He recognizes what truly drives progress, connecting with people and delivering results. As a brand, sales, and marketing transformation leader, Jordan-Smith believes that connections to customers ultimately lead to positive results.
Prior to Ricoh, Jordan-Smith held several leadership roles throughout the industry. Most recently, he was Vice President, Industrial Print and Graphic Communications, BIS Group for Konica Minolta Business Solutions U.S.A., Inc. where he oversaw the organization’s production and industrial printing portfolio of hardware, software, and services for commercial and industrial print customers. He also led the Xerox Production Workflow and Solutions Business Group as Vice President, and was Director and Chief Operating Officer at Toppan Printing Company America.
Jordan-Smith has a degree in International Law and Finance from the University of Mid-Glamorgan, Pontypridd in Wales, UK.
Executive Vice President, Human Resources and
Deputy General Manager, Shared Services
Ricoh North America
Donna Venable is Executive Vice President, Human Resources for Ricoh North America, a position she’s held since 2015. In this role, Venable leads all HR functions and activities in the U.S. and Canada. She also oversees Ricoh’s Order Management, Process Improvement, and Supply Chain operations as Deputy General Manager of Shared Services, a role she took on in 2017. She is an accomplished professional who has been key to Ricoh’s transformation to a services-led organization and aligning Ricoh’s worldwide HR efforts.
Previously, Venable was Senior Vice President, Human Resources for Ricoh after holding the same role for IKON Office Solutions before its acquisition by Ricoh. She had more than 14 years of HR experience with IKON, and has 26 total years managing HR functions. Venable also served as Vice President, Human Resources Shared Services at IKON, and previously held HR roles with Doubletree Hotels and Guest Quarters Hotels.
Venable is a graduate of Franklin and Marshall College in Lancaster, Pennsylvania. She is engaged in the HR community serving as a board member of the HR Executive Alliance and co-chair of the HR Executive Summit, Pennsylvania and New Jersey Chapters. She has presented at industry speaking engagements focused on leadership and employee development, and has been featured in Chief Learning Officer magazine.