President and CEO
Joji Tokunaga was appointed President and CEO for Ricoh in the Americas on April 1, 2018. Tokunaga empowers teams in the U.S. and Canada to succeed while driving profitability, resource alignment, and operational efficiencies that position the organization for continued growth and success. He brings a strategic vision with more than 33 years of sales, marketing, and general management experience to the role, including many leadership positions with Ricoh where he has helped direct several business acquisitions.
Most recently, Tokunaga served as Executive Vice President and General Manager of Shared Services where he oversaw the organization’s human resources, finance, legal, supply chain, customer administration, IT, process improvement, marketing, and strategic planning functions that provide support to Ricoh’s main business units in the Americas. Prior to this, as Executive Vice President and Deputy General Manager of Shared Services, Tokunaga focused on optimizing marketing, IT, and operations to align with Ricoh’s services-led transformation.
Tokunaga has also served as Corporate Associate Vice President and General Manager, Business Solutions Group for Ricoh Company, Ltd. in Japan after a previous assignment in the U.S. where he held the position of Senior Vice President, Ricoh Americas Chairman’s Office from 2012-2015. Prior to this, he was Vice President, Strategic Management Office for Ricoh in the Americas after Ricoh acquired IKON Office Solutions in October 2008, and was responsible for the direction and oversight of IKON and Ricoh business integration initiatives, including sales and financial processes. Tokunaga also spent several years throughout his career at Ricoh Company, Ltd. with responsibilities for Ricoh’s acquisition of Lanier World Wide, Inc., IBM Printing Systems, and Danka Europe.
Tokunaga graduated from the University of Delaware in 1984.
Senior Vice President & Chief Financial Officer
Sven Adler was appointed as Senior Vice President & Chief Financial Officer (CFO) in January 2019. In this role, Adler is responsible for leading Ricoh’s finance, accounting, and IT operations in the United States and Canada.
Adler is an accomplished finance and C-level executive with more than 15 years of experience, bringing a proven track record of strengthening and streamlining financial operations to drive greater revenue and efficiencies to Ricoh.
Adler joined Ricoh from SAP where he held various finance leadership positions in Europe and the United States, including: Vice President & CFO, SAP Customer Experience, the Customer Relationship Management (CRM) business within SAP, where he drove business growth through both acquisitions and organic expansion to deliver more than $114M in annualized run rate savings through restructuring; and Vice President & CFO, SAP Services North America, where he directed all aspects of financial performance for the U.S. and Canada, reorganized teams, and drove Services business turnaround leading to double digit revenue growth. Previously, Adler held accounting and finance roles at Accenture and Rhein Chemie, a German chemical company.
Adler holds a Diplom degree in Business Information Technology from Duale Hochschule in Mannheim, Germany and a bachelor’s degree from Open University in London, England.
Senior Vice President, Business Advancement
Dennis Dispenziere was appointed Senior Vice President, Business Advancement for Ricoh in the Americas in January 2019. He is responsible for overseeing and providing strategic direction for Ricoh’s Dealer Division, mindSHIFT Technologies organization, and Lease Partner relationships in the U.S., and works in collaboration with Canadian leadership to drive further growth for Ricoh Canada, Inc. He is an accomplished professional with more than 35 years of financial and operations expertise developed at Ricoh.
Most recently, Dispenziere was Senior Vice President and Chief Financial Officer (CFO) for Ricoh in the Americas with responsibility for all Ricoh finance operations in North America. Prior to that, he was Senior Vice President of Operations where he led supply chain, IT, customer administration, and process improvement functions to ultimately ensure a positive customer experience.
Dispenziere joined Ricoh in June 1980 and has held various positions in finance throughout his tenure. Previously, he served as Chief Accountant, responsible for consolidations, operational and transactional accounting, treasury and tax for Ricoh in the Americas. He was assigned as the financial lead for Ricoh Americas Holdings in 2010, which owns Ricoh USA, Inc. Prior to that, he was CFO of Ricoh Corporation, and Vice President, Business Transformation, where he led a transformation project from 2001 to 2008 combining Ricoh Corporation, Savin and Lanier into a single company operating on the Oracle ERP platform.
Dispenziere has a bachelor’s degree in accounting from William Paterson University. He passed the New Jersey CPA exam with the highest score in the state and top one percent of the country. He is a member of the NJ CPA Society and the American Institute of CPAs.
Commercial Printing Business
Ricoh USA, Inc.
Gavin Jordan-Smith is Vice President, Commercial Printing Business for Ricoh USA, Inc. In this role, Jordan-Smith leads Ricoh’s Commercial Printing business in the U.S., which includes sales and go-to-market strategy leading the Continuous Form and Graphic Communications lines of business. In addition, he provides support to Ricoh’s Enterprise Commercial Printing and Dealer channels.
Jordan-Smith joined Ricoh’s Commercial & Industrial Printing Business Group in February 2019 and brings with him more than 25 years of proven success in the graphic arts industry, along with a strong reputation for developing teams and guiding them to success while delivering an innovative vision to the market. Jordan-Smith is actively involved on industry boards, associations and educational forums driving thought leadership, vision and transformation.
Jordan-Smith is passionate about the graphic arts industry, working for and with leading technology companies, agencies, print services providers and startups. He has developed programs and business strategies that addressed the needs of QuickPrint, CRD, Transactional and Graphic Communications/InPlant customers, and has helped organizations transform from a traditional offset company into a full-service communications provider. He recognizes what truly drives progress, connecting with people and delivering results. As a brand, sales, and marketing transformation leader Jordan-Smith believes that connections to the customers ultimately leads to positive results.
Prior to Ricoh, Jordan-Smith held several leadership roles throughout the industry. Most recently, he was Vice President, Industrial Print and Graphic Communications, BIS Group for Konica Minolta Business Solutions U.S.A., Inc. where he oversaw the organization’s production and industrial printing portfolio of hardware, software, and services for commercial and industrial print customers. He also led the Xerox Production Workflow and Solutions Business Group as Vice President, and was Director and Chief Operating Officer at Toppan Printing Company America.
Jordan-Smith has a degree in International Law and Finance from the University of Mid-Glamorgan, Pontypridd in Wales, UK.
Executive Vice President, Human Resources and Deputy General Manager, Shared Services, Ricoh Americas; Deputy General Manager, Human Resources Division, Ricoh Company, Ltd.
Donna Venable was appointed Deputy General Manager, Human Resources (HR) Division for Ricoh Company, Ltd. on April 1, 2018, becoming integral to the design and implementation of Ricoh’s global HR policies, procedures, and platforms. As Executive Vice President, Human Resources for Ricoh in the Americas, a position she’s held since 2015, Venable leads all HR functions and activities in the U.S. and Canada while also overseeing Ricoh’s Order Management, Process Improvement, and Supply Chain operations as Deputy General Manager of Shared Services, a role she took on in 2017. She is an accomplished professional who has been key to Ricoh’s transformation to a services-led organization and aligning Ricoh’s worldwide HR efforts.
Previously, Venable was Senior Vice President, Human Resources for Ricoh after holding the same role for IKON Office Solutions before its acquisition by Ricoh. She had more than 14 years of HR experience with IKON, and has 26 total years managing HR functions. Venable also served as Vice President, Human Resources Shared Services at IKON, and previously held HR roles with Doubletree Hotels and Guest Quarters Hotels.
Venable is a graduate of Franklin and Marshall College in Lancaster, Pennsylvania. She is engaged in the HR community serving as a board member of the HR Executive Alliance and co-chair of the HR Executive Summit, Pennsylvania and New Jersey Chapters. She has presented at industry speaking engagements focused on leadership and employee development, and has been featured in Chief Learning Officer magazine