Pandemic Frequently Asked Questions

We continue to see the resulting impacts of the COVID-19 pandemic around the world, and we are sharing updated information on the steps Ricoh is taking to help keep our employees, customers, partners, and communities healthy and safe.

Ricoh’s Business Continuity Plans (BCPs) have been implemented and updated throughout the pandemic. We are focused on providing the high-quality technology and services our customers expect, while keeping health and safety our top priority.

Following are answers to frequently asked questions:

1. What is Ricoh doing to help keep employees safe?
Ricoh continues to follow applicable state orders governing in-person work, and we are also guided by recommendations of the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) for reducing the spread of COVID-19. This includes the following scenarios:

All Ricoh employees working in-person are required to follow detailed Interim Operating Guidelines that incorporate the requirements and recommendations of state departments of health and the CDC, including face coverings, social distancing, and sanitization. Employees take a training class in these protocols before working in-person.
Employees visiting customer and partner facilities have personal protective equipment (PPE) and information about the basic steps to reduce spread, including hand washing and social distancing as referenced by the CDC.
Ricoh maintains detailed protocols for ensuring that employees who should isolate or quarantine, due to exposure or illness, do not report to work. We require in-person employees to complete a daily screening for COVID-19 risk factors.
Encouraging employees to work from home temporarily, where and when possible, until further notice.
Business travel (even domestic) has been largely eliminated, except for business-critical activities and customer service.

2. As my company returns to our workplace, how can Ricoh help?

Ricoh provides tools to help customers work from anywhere and to increase collaboration among their remote and hybrid workforces.

Ricoh also offers tools to help organizations get back to physical workspaces with proper health, safety and security measures in place. Learn more about how Ricoh can help.

3. How do I clean/disinfect my Ricoh devices?
View the video or download the Best Practices for Cleaning Ricoh Equipment brochure.

4. What’s the Ricoh device startup process after my workplace was closed for weeks/months?

View the video or download the Start-up Procedure brochure.

5. Is Ricoh still making equipment deliveries?

Yes.

6. Are you expecting supply chain disruptions as a result of the pandemic?

As consumers, many of us have experienced sporadic product shortages at our local grocery/retail stores for months. It’s no secret that the global manufacturing and supply chain across all business (B2B) and consumer (B2C) markets have been impacted by the pandemic. At Ricoh, we are continuing to work closely with our manufacturing division and suppliers to minimize delays, and we are focused on providing the quality offerings you expect as quickly as possible.