Using the following method, please check whether or not your product is from an affected production run.
In EITHER case, if this is visible, your product is not from an affected production run.
If the product you are using is found to be from an affected production run (i.e. does not have the marks mentioned in No.2 above), we ask that you kindly contact us at the number below so that we may replace your fusing unit at no charge. We will dispatch field technicians to complete the replacements as we hear from you. We are proactively contacting customers, however we also ask for your help to ensure we can access any affected products as quickly as possible.
Until the visit is made, if you have an affected printer, please use it only after you have confirmed that the electrical systems in your building/facility are properly grounded. (Note: We advise to always use the three-prong plug and a properly grounded three-prong outlet, and to follow all safety information provided in the user manual.)
Please discontinue use immediately and contact the number below if: