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RICOH @Remote Office NX

Intelligent remote management system

The single Platform for Smart Process Appreciations

About @Remote Office remote printer management system

 
The @Remote Office appliance facilitates remote printer device management for a networked fleet of multifunctional devices and laser printers
 
Collects and submits meter data on a schedule that meets your needs
 
Intelligent alerts automatically notify service providers of Ricoh devices needing service and toner*
 
Enables remote scheduling and completion of individual firmware and driver upgrades
 
Provides printer monitoring and access to device usage reporting via a secure web-based reporting portal
 
Certified under ISO15408 / Common Criteria Certification: Assurance Level: EAL 3
 
@Remote Office manages up to 100 Ricoh devices and monitors up to 500 third party devices.
 
-Note- *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.

Major Applications

 
Automates the external communication aspect of printer management
 
Eliminates manual printer monitoring
 
Provides visibility to networked output device population and usage trending
 
Provides green reports for Ricoh devices

Using @Remote Office remote printer management system

 
The @Remote Office remote printer management appliance automatically transmits encrypted device usage data (including meter data) to the secure @Remote hosting facility.
 
Usage data for the fleet is automatically aggregated by the @Remote service and made available, through a secure web portal, as fleet utilization reporting.
 
Reporting includes: fleet population, utilization, trending and green reporting (See Sample Reports/Screen Shots).
 
@Remote collects Print, Copy, and Fax output usage data for Ricoh devices, and collects total print meter for legacy and third-party devices.
 
Toner alerts and service alerts are sent in real time*
 
Device firmware and drivers may be upgraded on a scheduled basis*

Note: *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.

Quick Tour Video

About @Remote Office remote printer management system

 
The @Remote Office appliance facilitates remote printer device management for a networked fleet of multifunctional devices and laser printers
 
Collects and submits meter data on a schedule that meets your needs
 
Intelligent alerts automatically notify service providers of Ricoh devices needing service and toner*
 
Enables remote scheduling and completion of individual firmware and driver upgrades
 
Provides printer monitoring and access to device usage reporting via a secure web-based reporting portal
 
Certified under ISO15408 / Common Criteria Certification: Assurance Level: EAL 3
 
@Remote Office manages up to 100 Ricoh devices and monitors up to 500 third party devices.
 
-Note- *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.

Major Applications

 
Automates the external communication aspect of printer management
 
Eliminates manual printer monitoring
 
Provides visibility to networked output device population and usage trending
 
Provides green reports for Ricoh devices

Quick Tour Video

 
The @Remote Office remote printer management appliance automatically transmits encrypted device usage data (including meter data) to the secure @Remote hosting facility.
 
Usage data for the fleet is automatically aggregated by the @Remote service and made available, through a secure web portal, as fleet utilization reporting.
 
Reporting includes: fleet population, utilization, trending and green reporting (See Sample Reports/Screen Shots).
 
@Remote collects Print, Copy, and Fax output usage data for Ricoh devices, and collects total print meter for legacy and third-party devices.
 
Toner alerts and service alerts are sent in real time*
 
Device firmware and drivers may be upgraded on a scheduled basis*

Note: *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.
 
Increased multifunction device up-time
 
Automatic, accurate, timely meter reads and billing
 
Eliminates need for manual meter collection and reporting
 
Usage reporting for the device fleet is accessible via a secure (HTTPS) website
 
Provides usage data to enable you to match device location to work load, optimize efficiency and reduce TCO

Implementing this solution

Setup and installation requires no IT personnel resources
Includes auto-discovery of network devices
The Remote Communication Gate is a Linux-based thin server
Protocols: TCP/IP, SNMP v1/v2/v3, HTTPS, SOAP, SMTP, DHCP
An @Remote Office appliance monitors up to 500 devices and manages up to 100 Ricoh devices
Transmits data to the @Remote hosting service via HTTPS secure communication Port 443
An @Remote Office remote printer management appliance monitors up to 500 devices and manages up to 100 Ricoh devices. Optional memory and storage upgrades can increase monitoring capabilities from 500 to 1,500 networked devices and managing capabilities from 100 Ricoh devices to 1,000 devices.
An @Remote Office 1000 appliance manages up to 1,000 Ricoh devices and monitors up to 1,500 third party devices and is not expandable.

Benefits

 
Increased multifunction device up-time
 
Automatic, accurate, timely meter reads and billing
 
Eliminates need for manual meter collection and reporting
 
Usage reporting for the device fleet is accessible via a secure (HTTPS) website
 
Provides usage data to enable you to match device location to work load, optimize efficiency and reduce TCO

Questions and Answers

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Browse 10 questions Browse 10 questions and 10 answers
The this work on a Citrix environment?
Robert G on Jun 15, 2017
BEST ANSWER: Hello,

I have confirmed this will not work on a Citrix environment.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
How do I check the meter on a sp 3610sf?
Dana P on Nov 21, 2018
BEST ANSWER: Hello,

I have included a link on how to find the meter reading. https://ricoh-kb-en.custhelp.com/app/answers/detail/a_id/185347/p/6531/region/us/brand/ricoh

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How do I change page order?
A shopper on Nov 5, 2018
BEST ANSWER: Hello,

Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.

Thank you
How can I gain access to the @remote center website to register the machine SN? I've done all the training on RLC
Jason O on Oct 11, 2018
BEST ANSWER: Hello,

Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.

Thank you
We installed a Ricoh MP 402SPF months ago and the message "updating @Remote certificate" is still displaying on the screen. How do I stop it or turn the service off?
Harold G on Sep 27, 2018
BEST ANSWER: Hello,

Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.

Thank you
Can this be used to change passwords on multiple printers at once?
Tim L on Jul 5, 2018
BEST ANSWER: Hello,

We recommend working with your local sales professional to find the solution that best fits your needs.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
is port 63056 used?
Ron R on Jun 25, 2018
BEST ANSWER: Hello,

Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.

Thank you
cannot connect to my computer windows 8.1 why?
A shopper on May 9, 2018
BEST ANSWER: Hello,

Since there could be a number of reasons why you are having issues, we recommend working with our support team.
You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.

Thank you
How do you reset counter per user amounts?
Loretta M on Oct 17, 2017
BEST ANSWER: Hello,

Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.

Thank you
how do I check my current meter on the 435DN copier?
A shopper on Jul 6, 2017
BEST ANSWER: Hello,

On the SP C435DN you can check the current meter by printing out the configuration page.
http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001057/0001057280/view/manual/int/0073.htm?&seek=print%20configuration

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com

Thank you
 

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