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RICOH @Remote Office NX
Intelligent remote management system
The single Platform for Smart Process Appreciations
About @Remote Office remote printer management system
The @Remote Office appliance facilitates remote printer device management for a networked fleet of multifunctional devices and laser printers
Collects and submits meter data on a schedule that meets your needs
Intelligent alerts automatically notify service providers of Ricoh devices needing service and toner*
Enables remote scheduling and completion of individual firmware and driver upgrades
Provides printer monitoring and access to device usage reporting via a secure web-based reporting portal
Certified under ISO15408 / Common Criteria Certification: Assurance Level: EAL 3
@Remote Office manages up to 100 Ricoh devices and monitors up to 500 third party devices.
-Note- *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.
Major Applications
Automates the external communication aspect of printer management
Eliminates manual printer monitoring
Provides visibility to networked output device population and usage trending
Provides green reports for Ricoh devices
Using @Remote Office remote printer management system
The @Remote Office remote printer management appliance automatically transmits encrypted device usage data (including meter data) to the secure @Remote hosting facility.
Usage data for the fleet is automatically aggregated by the @Remote service and made available, through a secure web portal, as fleet utilization reporting.
Reporting includes: fleet population, utilization, trending and green reporting (See Sample Reports/Screen Shots).
@Remote collects Print, Copy, and Fax output usage data for Ricoh devices, and collects total print meter for legacy and third-party devices.
Toner alerts and service alerts are sent in real time*
Device firmware and drivers may be upgraded on a scheduled basis*
Note: *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.
Note: *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.
Quick Tour Video
About @Remote Office remote printer management system
The @Remote Office appliance facilitates remote printer device management for a networked fleet of multifunctional devices and laser printers
Collects and submits meter data on a schedule that meets your needs
Intelligent alerts automatically notify service providers of Ricoh devices needing service and toner*
Enables remote scheduling and completion of individual firmware and driver upgrades
Provides printer monitoring and access to device usage reporting via a secure web-based reporting portal
Certified under ISO15408 / Common Criteria Certification: Assurance Level: EAL 3
@Remote Office manages up to 100 Ricoh devices and monitors up to 500 third party devices.
-Note- *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.
Major Applications
Automates the external communication aspect of printer management
Eliminates manual printer monitoring
Provides visibility to networked output device population and usage trending
Provides green reports for Ricoh devices
Quick Tour Video
The @Remote Office remote printer management appliance automatically transmits encrypted device usage data (including meter data) to the secure @Remote hosting facility.
Usage data for the fleet is automatically aggregated by the @Remote service and made available, through a secure web portal, as fleet utilization reporting.
Reporting includes: fleet population, utilization, trending and green reporting (See Sample Reports/Screen Shots).
@Remote collects Print, Copy, and Fax output usage data for Ricoh devices, and collects total print meter for legacy and third-party devices.
Toner alerts and service alerts are sent in real time*
Device firmware and drivers may be upgraded on a scheduled basis*
Note: *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.
Note: *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.
Increased multifunction device up-time
Automatic, accurate, timely meter reads and billing
Eliminates need for manual meter collection and reporting
Usage reporting for the device fleet is accessible via a secure (HTTPS) website
Provides usage data to enable you to match device location to work load, optimize efficiency and reduce TCO
Learn More
Implementing this solution
Setup and installation requires no IT personnel resources
Includes auto-discovery of network devices
The Remote Communication Gate is a Linux-based thin server
Protocols: TCP/IP, SNMP v1/v2/v3, HTTPS, SOAP, SMTP, DHCP
An @Remote Office appliance monitors up to 500 devices and manages up to 100 Ricoh devices
Transmits data to the @Remote hosting service via HTTPS secure communication Port 443
An @Remote Office remote printer management appliance monitors up to 500 devices and manages up to 100 Ricoh devices. Optional memory and storage upgrades can increase monitoring capabilities from 500 to 1,500 networked devices and managing capabilities from 100 Ricoh devices to 1,000 devices.
An @Remote Office 1000 appliance manages up to 1,000 Ricoh devices and monitors up to 1,500 third party devices and is not expandable.
Benefits
Increased multifunction device up-time
Automatic, accurate, timely meter reads and billing
Eliminates need for manual meter collection and reporting
Usage reporting for the device fleet is accessible via a secure (HTTPS) website
Provides usage data to enable you to match device location to work load, optimize efficiency and reduce TCO
Learn More
Questions and Answers
Start typing your question and we'll check if it was already asked and answered. Learn More
Browse 8 questions
Browse 8 questions
and 8 answers
The this work on a Citrix environment?
BEST ANSWER: Hello,
I have confirmed this will not work on a Citrix environment.
For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.
Thank you
I have confirmed this will not work on a Citrix environment.
For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.
Thank you
- Reply
- Inaccurate
- Tina R Staff on Jun 20, 2017
How can I gain access to the @remote center website to register the machine SN? I've done all the training on RLC
BEST ANSWER: Hello,
Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.
Thank you
Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.
Thank you
- Reply
- Inaccurate
- Tina R Staff on Oct 15, 2018
We installed a Ricoh MP 402SPF months ago and the message "updating @Remote certificate" is still displaying on the screen. How do I stop it or turn the service off?
BEST ANSWER: Hello,
Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.
Thank you
Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.
Thank you
- Reply
- Inaccurate
- Tina R Staff on Sep 27, 2018
Can this be used to change passwords on multiple printers at once?
BEST ANSWER: Hello,
We recommend working with your local sales professional to find the solution that best fits your needs.
For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.
Thank you
We recommend working with your local sales professional to find the solution that best fits your needs.
For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.
Thank you
- Reply(1)
- Inaccurate
- Tina R Staff on Jul 6, 2018
is port 63056 used?
BEST ANSWER: Hello,
Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.
Thank you
Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.
Thank you
- Reply
- Inaccurate
- Tina R Staff on Jun 26, 2018
cannot connect to my computer windows 8.1 why?
BEST ANSWER: Hello,
Since there could be a number of reasons why you are having issues, we recommend working with our support team.
You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.
Thank you
Since there could be a number of reasons why you are having issues, we recommend working with our support team.
You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.
Thank you
- Reply
- Inaccurate
- Tina R Staff on May 10, 2018
How do you reset counter per user amounts?
BEST ANSWER: Hello,
Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.
Thank you
Our support team would best able to help you with this question. You can reach them via click to chat at www.myricoh.com or by calling 888-424-1573.
Thank you
- Reply
- Inaccurate
- Tina R Staff on Oct 19, 2017
how do I check my current meter on the 435DN copier?
BEST ANSWER: Hello,
On the SP C435DN you can check the current meter by printing out the configuration page.
http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001057/0001057280/view/manual/int/0073.htm?&seek=print%20configuration
If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com
Thank you
On the SP C435DN you can check the current meter by printing out the configuration page.
http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001057/0001057280/view/manual/int/0073.htm?&seek=print%20configuration
If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com
Thank you
- Reply
- Inaccurate
- Tina R Staff on Jul 7, 2017
Do more for your business
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