RICOH @Remote Office NX

Intelligent remote management system

About @Remote Office remote printer management system

The @Remote Office appliance facilitates remote printer device management for a networked fleet of multifunctional devices and laser printers

  • The @Remote Office appliance facilitates remote printer device management for a networked fleet of multifunctional devices and laser printers
  • Collects and submits meter data on a schedule that meets your needs|Intelligent alerts automatically notify service providers of Ricoh devices needing service and toner*
  • Enables remote scheduling and completion of individual firmware and driver upgrades|Provides printer monitoring and access to device usage reporting via a secure web-based reporting portal
  • Certified under ISO15408 / Common Criteria Certification: Assurance Level: EAL 3
  • @Remote Office manages up to 100 Ricoh devices and monitors up to 500 third party devices.
  • Note- *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.

Benefits

  • Increased multifunction device up-time
  • Automatic, accurate, timely meter reads and billing
  • Eliminates need for manual meter collection and reporting
  • Usage reporting for the device fleet is accessible via a secure (HTTPS) website
  • Provides usage data to enable you to match device location to work load, optimize efficiency and reduce TCO

Major Applications

  • Automates the external communication aspect of printer management
  • Automates the external communication aspect of printer management
  • Eliminates manual printer monitoring
  • Provides visibility to networked output device population and usage trending|Provides green reports for Ricoh devices

Using @Remote Office remote printer management system

  • The @Remote Office remote printer management appliance automatically transmits encrypted device usage data (including meter data) to the secure @Remote hosting facility.
  • Usage data for the fleet is automatically aggregated by the @Remote service and made available, through a secure web portal, as fleet utilization reporting.
  • Reporting includes: fleet population, utilization, trending and green reporting (See Sample Reports/Screen Shots).
  • @Remote collects Print, Copy, and Fax output usage data for Ricoh devices, and collects total print meter for legacy and third-party devices.
  • Toner alerts and service alerts are sent in real time*
  • Device firmware and drivers may be upgraded on a scheduled basis*

    Note: *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.