RICOH @Remote Office NX

About @Remote Office remote printer management system

The @Remote Office appliance facilitates remote printer device management for a networked fleet of multifunctional devices and laser printers

The @Remote Office appliance facilitates remote printer device management for a networked fleet of multifunctional devices and laser printers
Collects and submits meter data on a schedule that meets your needs|Intelligent alerts automatically notify service providers of Ricoh devices needing service and toner*
Enables remote scheduling and completion of individual firmware and driver upgrades|Provides printer monitoring and access to device usage reporting via a secure web-based reporting portal
Certified under ISO15408 / Common Criteria Certification: Assurance Level: EAL 3
@Remote Office manages up to 100 Ricoh devices and monitors up to 500 third party devices.

Note

Increased multifunction device up-time
Automatic, accurate, timely meter reads and billing
Eliminates need for manual meter collection and reporting
Usage reporting for the device fleet is accessible via a secure (HTTPS) website
Provides usage data to enable you to match device location to work load, optimize efficiency and reduce TCO

Automates the external communication aspect of printer management
Automates the external communication aspect of printer management
Eliminates manual printer monitoring
Provides visibility to networked output device population and usage trending|Provides green reports for Ricoh devices

The @Remote Office remote printer management appliance automatically transmits encrypted device usage data (including meter data) to the secure @Remote hosting facility.
Usage data for the fleet is automatically aggregated by the @Remote service and made available, through a secure web portal, as fleet utilization reporting.
Reporting includes: fleet population, utilization, trending and green reporting (See Sample Reports/Screen Shots).
@Remote collects Print, Copy, and Fax output usage data for Ricoh devices, and collects total print meter for legacy and third-party devices.
Toner alerts and service alerts are sent in real time*
Device firmware and drivers may be upgraded on a scheduled basis*

Note: *Ability to provide automation of service and toner alerts is based in part on the capabilities of the service provider.