Quadient® Impress Automate

Automate physical and digital customer communications

Accelerate document preparation and delivery with automated workflows

Achieve new levels of efficiency as Quadient® Impress Automate cuts customer document preparation and mail times while enabling advanced personalization and secured communications. A scalable, cloud-based outbound document automation solution that you can access through your browser, implementation is simple and doesn't require IT resources to setup or manage. Create powerful customer experiences while eliminating repetitive manual tasks, optimizing costs, and ensuring compliance through tracking, reporting, and process visibility.


  • Create personalized, on-target physical or digital communications per customer preferences
  • Reduce risk of errors and get the right mail to the right customer with intelligent barcode technology
  • Power productivity with scalable, intuitive web-based automation and reporting

Centralize and streamline document creation, distribution, and output

Impress Automate brings all elements of outbound communication preparation and distribution together in a single, centralized platform for simplified management and process transparency. Its intuitive browser-based interface and user-friendly dashboard makes it easy for team members to to prepare, sort, print, stuff, meter, and deliver mail without leaving their desk, whether team members are onsite or remote.

Build and customize automated workflows to eliminate manual tasks

Set pre-defined business rules and eliminate the need for individual approvals while ensuring compliance and reducing the chances of human error. Workflows can be customized to meet specific business requirements including customized templates, managing unique document types, and integrating with line of business applications and processes. System-generated and ad hoc communications can be automated to further streamline efforts and free employees to focus on productive rather than menial tasks.

Deliver exceptional customer experiences

Impress Automate allows you to personalize and target messaging to boost customer engagement and ensure quality customer experiences while brand consistency is maintained across communications. Customers can choose with communication preferences such as email, print mail, or a branded portal. The branded portal allows customers to get 24-hour access to all documents for easy reference.

Protect customer privacy with secured communications

Document management software is secured with SSL security working to prevent data loss and breaches. Intelligent barcode technology ensures the right documents get to the right customers, supporting data privacy and compliance initiatives by eliminating the risks of human error.

Elevate your delivery and reduce costs at scale

A scalable, turn-key solution built with a modular architecture, you can easily configure solutions and integrate into existing systems and processes. Automation reduces costly tasks, helping to create predictable operational budgets. And by partnering with Ricoh, you get a team of graphic communications experts who can help design, plan, and implement the best solution for your business. Speak with a representative to learn more.