About Objectif Lune® Connect Customer Communications Management Software
From data extraction to multi-channel delivery, OL® Connect vastly improves communication processes through robust composition and automation capabilities. Capitalize on the efficiency and cost savings delivered by business process automation, mail optimization, invoice automation, and interactive business communications. Effortlessly create your business communications by utilizing your existing data from wherever it is stored. Automatically set follow-up processes based on customer preferences and interactions.
- Increase productivity with a collaborative solution that enables data mapping, personalized document design and output management.
- Keep up with changing communication trends cost effectively without changing existing systems or needing expensive programming.
- Improve customer experience with accurate, relevant information and modern methods of engagement.
Improve customer communications using data, design and automation tools
Your customers expect to have options to receive and respond to communications. With OL® Connect, you can augment print capabilities with responsive emails, web pages and text messages. Modernize your customer communications management (CCM) processes with these key components:
- Automatically extract data from virtually any source or system: ERP, CRM, legacy systems, PDFs, OL® Connect Send.
- Re-engineer your existing documents or create new personalized content for print, email, web and mobile: insert dynamic text, images, graphics, barcodes and more.
- Organize output streams with the ability to add conditions and logic such as split, merge, group and sort files.
- Automate distribution based on customer preference using rules and conditions to control its final format and destination. Supports web, email, printer, EDI, ECM archive, SMS provider.
- Improve customer interaction by using your digital output to create new digital inputs. Trigger follow-up processes based on recipients' behaviors.
Deliver personalized omni-channel experiences cost effectively
Lower operational costs while improving customer experience. Spend less time producing compelling printed documents that include context-sensitive information. Reduce postal expenses by connecting to third-party mailing applications that commingle jobs. Expand into digital output easily:
- Send personalized, interactive emails with embedded links to payment portals and other systems.
- Generate text messages that notify customers to retrieve documents or include links to web pages.
- Build, host and present web forms for customer use. Repurpose the data to create personalized web pages.
Transition smoothly to digital customer communications
Preference-based, personalized communications help you build relationships and create revenue opportunities, but implementing new software yourself may be more complicated than you expect. Our customer experience management specialists help clarify your CCM objectives, customize and integrate a solution, train your staff and provide support. Work with experts in document composition, postal and data quality, production print services, and electronic bill presentment, payment and accessibility (EBPP).