Case Study: Wong Fleming, P.C.
About Wong Fleming, P.C.
Founded in 1994, Wong Fleming, P.C. is now a national law firm with headquarters in Princeton, NJ and has more than 50 attorneys across 20 offices. This certified women- and minority-owned business’ mission is to further ongoing professional education, lifelong learning and promotion of diversity in the legal profession.
Since we provided Wong Fleming with multifunction products (MFPs), we were also aware of their IT issues and plans to move into a larger office space. Our sales rep connected them with Ricoh IT Services to see how we could help.
During our initial assessment we found a number of issues, such as:
Multiple PCs at workstations
An insufficiently ventilated closet that acted as a server room
Many short-term network fixes
We then collaborated with their in-house IT coordinator to implement a two-phase plan. The first phase addressed their immediate needs and called for:
Gradual replacement of older devices before the firm’s move.
Signing a proactive contract to receive 24/7 remote server support from our
Communications, Operations, and Remote Engineering (CORE) center.
Adding 10 to 20 hours of additional onsite support for issues that couldn’t be resolved remotely.