Case Study: Wong Fleming, P.C.

With Ricoh’s help, Wong Fleming, P.C. got the IT support they needed to support their growing law firm

About Wong Fleming, P.C.

Founded in 1994, Wong Fleming, P.C. is now a national law firm with headquarters in Princeton, NJ and has more than 50 attorneys across 20 offices. This certified women- and minority-owned business’ mission is to further ongoing professional education, lifelong learning and promotion of diversity in the legal profession.

"The point person on the Ricoh team really knows us and understands our business. It’s like having a chief information officer on staff."

Dan Fleming

Vice President and Partner

Wong Fleming, P.C.

  • Gradual replacement of older devices before the firm’s move.

  • Signing a proactive contract to receive 24/7 remote server support from our  

    Communications, Operations, and Remote Engineering (CORE) center.

  • Adding 10 to 20 hours of additional onsite support for issues that couldn’t be resolved remotely.


Since we provided Wong Fleming with multifunction products (MFPs), we were also aware of their IT issues and plans to move into a larger office space. Our sales rep connected them with Ricoh IT Services to see how we could help.

During our initial assessment we found a number of issues, such as:

  • Outdated PCs

  • Multiple PCs at workstations

  • An insufficiently ventilated closet that acted as a server room

  • Many short-term network fixes

We then collaborated with their in-house IT coordinator to implement a two-phase plan. The first phase addressed their immediate needs and called for:


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