WKU, student records were difficult to access and use. Whenever
somebody requested a transcript from 1906-1990, employees had to walk to
vaults and locate, copy and return the originals. Plus, older
transcripts were on microfilm, making changes extremely difficult.
For the over 2,500 WKU employees, HR had to key in each person’s information by hand into an electronic records system. After that, any paper generated had to be filed in a precise chain of events in order to keep information secure. These processes were not only time-consuming — they limited the office’s ability to add, manage and use their employee information.
Seeing how limiting and labor intensive their processes were, the school sent out a request for proposal, seeking to improve their records retrieval.
Founded in 1906, Western Kentucky University (WKU) is a growing university that offers its more than 20,000 students an inviting, nurturing and challenging environment. The engaged campus community strives to deliver long lasting solutions for everyday problems as part of its transformation into a leading American university with international reach.