We met with the District's CIO to learn about their frustrations and inefficiency around print management. We enlisted our analytical tools to conduct discovery on their print environment and pinpoint the district's problems. We used our print management analysis software to uncover 25% more devices on-site than the district expected. We also installed software on all the workstations for 45 days, allowing us to monitor all of the printing and supplies activity. From there, we were able to develop average print volumes and determine what the district paid for cartridges.
We next implemented a fleet refresh with multifunction printers (MFPs)
, eliminating unnecessary and inefficient single function and cartridge-based devices. We also added one full-time employee on-site as a first responder to printer issues. To transform workflows and productivity, we added output management software to automate manual processes, accommodate customized workflows and enable employees to scan directly into SharePoint™ and other repositories. Lastly, we implemented FollowMe™ print for secure CAC card authentication
at each device and for an audit trail to reveal who is printing what.
All of these solutions were delivered under the umbrella of Managed Print Services
with a flat rate pricing model that made it easier for the district to plan and budget compared to a variable cost model.