Case Study: University of Kentucky
About University of Kentucky
The University of Kentucky (UK) is a large public institution in Lexington with nearly 30,000 students. It's comprised of a medical campus, multiple hospitals and dozens of clinics and outreach programs. Academic growth and learning are a high priority at UK, and they continually strive to partner with innovative leaders with advanced technologies to enhance efficiencies and enrich lives.
The university issued an RFP hoping to find a partner to implement a managed print strategy. After narrowing the field to four finalists — including Ricoh — they put the providers to the test and asked for an assessment to one area on campus.
Ricoh's analysis and suggestions in a follow-up proposal clearly stood out. We were selected to provide a Managed Print Services (MPS) strategy to streamline operations, standardize equipment and supplies, and simplify processes for staff, faculty and students. The team provided:
Preventative maintenance, repairs, software upgrades, installation and training.
Procurement strategy to install new devices tailored to the unique demands of each area and its users.
Centralized network control to track activity remotely and expedite fleet maintenance.
Authentication controls in student labs and libraries for easier chargeback management and prevention of unauthorized use.