Case Study: University of Kentucky

A massive document management overhaul targets $22 million in savings over six years.

About University of Kentucky

The University of Kentucky (UK) is a large public institution in Lexington with nearly 30,000 students. It's comprised of a medical campus, multiple hospitals and dozens of clinics and outreach programs. Academic growth and learning are a high priority at UK, and they continually strive to partner with innovative leaders with advanced technologies to enhance efficiencies and enrich lives.

"As a community, we're committed to improving efficiencies throughout campus. It's clear we're poised to make a significant impact through the Ricoh MPS program."

Associate Director of Purchasing

University of Kentucky


The university issued an RFP hoping to find a partner to implement a managed print strategy. After narrowing the field to four finalists — including Ricoh — they put the providers to the test and asked for an assessment to one area on campus.

Ricoh's analysis and suggestions in a follow-up proposal clearly stood out. We were selected to provide a Managed Print Services (MPS) strategy to streamline operations, standardize equipment and supplies, and simplify processes for staff, faculty and students. The team provided:

  • Preventative maintenance, repairs, software upgrades, installation and training.

  • Procurement strategy to install new devices tailored to the unique demands of each area and its users.

  • Centralized network control to track activity remotely and expedite fleet maintenance.

  • Authentication controls in student labs and libraries for easier chargeback management and prevention of unauthorized use.

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