About Rogue Valley Veterans & Community Outreach
It’s a non-profit organization that provides essential and emergency services to low-income individuals and families in Jackson County, Oregon.
“We’re actually paying less money for far superior service. Ricoh’s team is always there when we need them. And they understand and respect what we do, so they work diligently to resolve issues quickly.”
Samantha Brix
Executive Director
Rogue Valley Veterans & Community Outreach
Solution
After learning about their issues, we came in and worked with them to assess their entire network, including the 12 workstations and servers.
Ricoh’s Proactive Managed IT Services came up with a plan that included:
Remote, real-time backup.
Email encryption.
Email exchange server upgrade.
By collaborating closely with RVVCO, we were able to tailor solutions that met the needs of the organization’s employees and the people they serve.
Result
With our solutions in place, they now had a more reliable network and enhanced security to help protect sensitive information. We even helped them become better connected to the office by providing a way to check emails from home.
When an issue comes up, RVVCO can call the Ricoh Communications, Operations & Remote Engineering (CORE) Center 24/7. With it, they receive:
Connection with an actual technician.
Calls answered in 15 seconds; issues resolved in under 15 minutes.
Technicians dispatched to help a single user fix a network issue.
From there, our relationship continues to grow. We’re now developing a computer lab to help veterans with computer training, online employment research and more.