For Rogue Valley Veterans & Community Outreach’s (RVVCO), every moment counts when it comes to helping people in dire situations. Yet, they weren’t getting that from their local IT services provider. Instead of prompt help, RVVCO received:
Computer repairs were especially difficult. If a case couldn’t be solved over the phone, RVVCO had to ship the broken machine to the IT provider for repair.
Since RVVCO was quite happy with the Ricoh digital printers they leased from us, our conversations switched to other ways we could help them better serve the community.
It’s a non-profit organization that provides essential and emergency services to low-income individuals and families in Jackson County, Oregon.
With our solutions in place, they now had a more reliable network and enhanced security to help protect sensitive information. We even helped them become better connected to the office by providing a way to check emails from home.
When an issue comes up, RVVCO can call the Ricoh Communications, Operations & Remote Engineering (CORE) Center 24/7. With it, they receive:
From there, our relationship continues to grow. We’re now developing a
computer lab to help veterans with computer training, online employment
research and more.
