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Case Study: health insurance correspondence solution

How Ricoh automated a major medical center’s insurance correspondence process to speed resolution, increase revenue and enable remote work

“That ability to see a document coming in, to scan it automatically, to build the index, to get it in Epic, and to route it for appropriate follow-up was the end-to-end solution that Ricoh helped us design. We’re able to use this solution to effectively get the documents into Epic using our enterprise document repository and that means that we don’t have to have any additional software.”

- Patient Financial Services Executive

Challenge

Results

Solution

  1. 1“Denial rework costs providers $118 per claim: 4 takeaways", Becker Hospital Review, June 2017.
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