Our Managed Document Services (MDS) team looked at the company’s print environment, set optimization objectives, and established a global print policy.
We recommended RICOH Global Clariti because it provides centralized, comprehensive control of document management processes. That solution was ideal because it allowed the client to:
We also replaced cumbersome region-by-region spreadsheet tracking with an IMAC-D (Install-Move-Add-Change-Dispose) workflow function. This allowed for closer tracking of device lifecycles— from deployment to disposal — through a web portal that can be accessed virtually anywhere.
The customer is a global provider of products, materials and services that deliver innovative scientific and engineering solutions to a diverse set of industries. Ricoh’s relationship with the company began over 35 years ago and now includes managed document services for their worldwide operations.
With Global Clariti, the company now has the ability to closely manage costs and get more out of their printing investment. Through the solution’s single, seamless interface for data on every networked device in its global fleet, the company:
And through Global Clariti’s customized customer portal,
users can easily access all print program-related documents and
information — including monthly utilization reports and training
materials — from one place using many different devices.
Based on the success of the solution, our MDS team continues to work with the client to find even more ways to enhance their document-lifestyle processes.