Case Study: Dalton Pharma Services
About our customer
Acquisition in 2020 brought unforeseen business requirements
Small IT team; 2 full-time employees providing IT support on-site
Heavy regulations on business per FDA and Health Canada audits
Manage multiple and complex customer projects throughout the year as a leading CDMO service provider to leading global pharmaceutical company customers
Dalton Pharma embarked on a rapid expansion journey since 2015 as their physical facilities grew and they garnered more contracts. This highlighted an opportunity to re-evaluate their outdated IT and hardware infrastructure. Prior to the partnership with Ricoh, the company had a small IT team of 2 full-time employees who managed day-to-day IT needs. However, they soon realized the benefits of an all-encompassing service provider to help refresh their general IT infrastructure.
Furthermore, Dalton Pharma was acquired by a Japanese pharmaceutical corporation in March 2020 and wanted a partner with a wide array of IT skills that could address their growing needs from enhanced cybersecurity, office expansion to software/hardware upgrades. Additionally, there was a need to update their infrastructure to be more user-friendly and reliable for hybrid/remote employees. Regulatory audits and cybersecurity safety were also a top concern.
With their highest priorities being the fast production of life-changing medicine and the innovation needed to manufacture these solutions, the company sought a flexible IT and managed services partner with the knowledge, experience, and expertise to support the company’s growth and anticipate future needs.