Case Study: Dalton Pharma Services

Dalton Pharma boosts productivity and customer service during acquisition by entrusting IT services to Ricoh

About our customer

“While we focus on expanding our business, it’s important that our managed services provider stays flexible and knowledgeable to help us make the best decisions for our company.”

Dr. Jixing Wang

President and COO of Dalton Pharma


  • Acquisition in 2020 brought unforeseen business requirements

  • Small IT team; 2 full-time employees providing IT support on-site

  • Heavy regulations on business per FDA and Health Canada audits

  • Manage multiple and complex customer projects throughout the year as a leading CDMO service provider to leading global pharmaceutical company customers

Dalton Pharma embarked on a rapid expansion journey since 2015 as their physical facilities grew and they garnered more contracts. This highlighted an opportunity to re-evaluate their outdated IT and hardware infrastructure. Prior to the partnership with Ricoh, the company had a small IT team of 2 full-time employees who managed day-to-day IT needs. However, they soon realized the benefits of an all-encompassing service provider to help refresh their general IT infrastructure.

Furthermore, Dalton Pharma was acquired by a Japanese pharmaceutical corporation in March 2020 and wanted a partner with a wide array of IT skills that could address their growing needs from enhanced cybersecurity, office expansion to software/hardware upgrades. Additionally, there was a need to update their infrastructure to be more user-friendly and reliable for hybrid/remote employees. Regulatory audits and cybersecurity safety were also a top concern.

With their highest priorities being the fast production of life-changing medicine and the innovation needed to manufacture these solutions, the company sought a flexible IT and managed services partner with the knowledge, experience, and expertise to support the company’s growth and anticipate future needs.



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