One prominent Southeastern healthcare system and university was struggling with their mail centers and mail center services. Used by hundreds of people every day, the system in place was poorly run, inefficient, and time-consuming for students, faculty and staff. They expressed their discontent through complaints about:
The school formed a committee made up of administrators, faculty and students in order to choose a new vendor to manage the mail centers.
To overhaul the organization's existing mail center services, we implemented:
This prominent university is recognized internationally for its liberal arts college and professional schools, and is one of the Southeast's leading health care systems. It integrated Ricoh's Managed Services to simplify mail services and to streamline workflows for its nearly 50,000 students, faculty and employees.
According to estimates, the average package retrieval time has gone from 20+ minutes to under two minutes. Over 85,000 packages were delivered with a median wait time of only one minute and forty seconds. The process is also more reliable, with over 12,000 packages delivered in a month and not one lost.