By automating all of the processes, the manufacturer has reduced its mail services costs by $25,000 per month. Automation allowed us to downsize the mail services headcount from 13 to 8 full-time employees (FTEs), which accounts for more than half the savings. We also arranged a rental agreement for more robust postal technology through the commercial real estate service provider—delivering more than $1,200 in monthly savings by eliminating exorbitant leasing costs.
Our tracking solution allowed us to see precisely how much junk mail the manufacturer was receiving and eliminate much of it from the mail stream. We implemented our Undeliverable as Addressed solution to reduce junk mail by 40 percent--which also furthered the manufacturer's sustainability goals.
Most significant of all, our automated tracking solution virtually eliminates the potential for escapes that incur hefty ITAR/EAR fines. For each outgoing package, we track where it's going, who it's going to, the contents and signoffs to ensure it meets compliance regulations. We also follow a checklist that is signed off by four parties, including one representative from the commercial real estate services provider. Each incoming package is automatically scanned via barcode and then incorporated into a database so mail services employees can follow a package until it's delivered to the recipient and signed off via electronic signature. With complete automated and process documentation, the manufacturer is now better protected from compliance breaches.