Case Study: Hospital

Digital automation becomes the perfect cure for ailing information management processes.

About the customer

With more than 1,000 prescription orders arriving daily from about 40 nursing stations, this large hospital is tasked with meeting the needs of an incredible amount of patients. Key hospital decision-makers are committed to maintaining employee morale as they collectively try to enhance outcomes for every patient.

The inefficient paper-centric prescription ordering process lacked transparency, speed and accuracy — which led to frustration for patients and staff.



Despite unique challenges and responsibilities, hospital stakeholders — from pharmacists to doctors to nursing staff — were united in their quest to improve patient care. As a result, they needed a partner and solution that could simplify how information was shared to expedite how medicine was dispensed and delivered. Ricoh was then chosen to assess the current labor-intensive and paper-centric workflow from initiation through delivery to identify bottlenecks and recommend a faster, more automated process.

Ricoh conducted an intensive assessment of the entire medication ordering process. It was evident that information could be shared faster and more accurately if it was digitized and automated. The team recommended using Ricoh's Pharmacy Order Management solution featuring DocuScripts software with Ricoh multifunction printers (MFPs).

With the new workflow, hardcopy medication orders — each with a scannable barcode to identify patients — are scanned at the nearest MFP. The order is automatically entered into a digital pharmacy queue. It is time-stamped and includes a priority level. In addition, each order is labeled automatically to identify the MFP used to scan it for more accurate deliveries. Pharmacists can see the entire queue at a glance via several large-format LCD displays. Other staff can check status at any time online.


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