Grey Bruce Health Services

Medication order automation project delivers improved pharmacy efficiency and transparency.

About Grey Bruce Health Services

Grey Bruce Health Services operates six hospitals in the Grey Bruce region. With 1,600 staff and nearly 200 physicians across six sites, they offer a full range of primary and ambulatory care services, emergency care, and specialty services including complex surgeries. Embracing the core values of exceptional care and leadership, Grey Bruce Health Services has made it their mission to provide their community with quality health care close to home.

"The Ricoh system certainly met all of our needs, and fit within the workflows we already had in place."

Trent Fookes

Director of Pharmacy

Grey Bruce Health Services


Grey Bruce Health Services was impressed with Ricoh's Pharmacy Order Manager Solution featuring DocuScripts software, and went ahead with the implementation.

Ricoh was one of several vendors approached by Grey Bruce Health Services to help them move away from the paper-based medication order management system and toward a more modern, streamlined workflow. We stood out as being able to turn around our requirements very quickly, while at the same time offering them a solution that they actually needed.

Using Ricoh's Pharmacy Order Manager Solution, prescriptions can be scanned at a nursing station or communications sent from the nursing software directly to the on- or off-site pharmacy – no paper prescription required. The pharmacy has access to a dashboard that helps prioritize and track orders as they move through the system, ensuring confidentiality and accuracy while eliminating unnecessary steps involved in a paper-based system.

The Ricoh solution met all of the pharmacy's needs, and fit within the workflows they already had in place. They didn't have to design new workflows around an existing product – it was imported into their existing system, which also allowed them to improve their workflows along the way.


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