Case Study: Discount Tire
Making quick gains with OpenAxes, a Ricoh eDiscovery Managed Services Solution
About Discount Tire
Nearly 60 years ago, Discount Tire was born with a stock of just six tire types and an ambitious drive to grow. Today, they are the largest independent tire and wheel retailer in the U.S. They have massive amounts of data in use and stored at their nearly 1,000 retail operations, 29 regional offices and a corporate headquarters in Scottsdale, Arizona.
Ricoh’s eDiscovery specialist used the OpenAxes solution to demonstrate how Ricoh could solve Discount Tire's data challenges, while helping them become an empowered digital workplace.
Discount Tire agreed to a six month proof-of-concept so they could experience and test the OpenAxes solution through Ricoh's eDiscovery Managed Services. OpenAxes, a Software-as-a-Service (SaaS) solution, is an on-premise identification, collection, smart culling and legal hold technology solution.
Resides behind an organization's firewall.
Provides insight into an organization's information and control of their unstructured data.
Offers fixed monthly costs and full support of Ricoh.
Ricoh manages everything: installation, configuration and updates to the software on an ongoing basis.
Expandable to locate relevant data throughout Discount Tire's entire network going forward.
Ricoh's eDiscovery team implemented OpenAxes for Discount Tire quickly, prioritizing the automation of their legal hold process. Now, Discount Tire is better prepared in the event of litigation.
Going from a manual legal hold process with inherent risk to a fully automated digital workflow in the cloud has been eye opening for Discount Tire. Their untamed, untapped and buried information can now be fully leveraged if litigation arises. And, there's no limit to how they can apply OpenAxes through Ricoh's eDiscovery Managed Services to harness their information, mitigate risk and enhance compliance in other areas of their business.
"The speed and expanse of what OpenAxes can ingest is the real wow. It's a very powerful product and my wheels are turning about how we can use it in other areas," said Chris Henrichsen, Risk Business Segment Leader at Discount Tire.