Quocirca names Ricoh a Leader in its Managed Print Services, 2025

The Quocirca analysis looked at Ricoh’s global offerings, which is a key differentiator for us with many of our customers. Local offices and business units often feature managed print, print management, process automation, and workplace solutions with specific benefits to local customers.

• “Global reach. Ricoh covers 201 countries and territories to provide a consistent approach to managed print services around the world. Its global reach is underpinned by a local delivery strategy and a flexible approach, positioning the company as a preferred partner for customers of all sizes seeking an international partner in the IT services space.”

• “Broad services offering. Ricoh has expanded and evolved its offering to meet the changing demands of the modern workplace. In addition to managed print and automation services, its services portfolio includes workplace experience, process automation, cloud and infrastructure, cybersecurity, and specialty print.”

• “Reporting and analytics. Ricoh cloud print solutions include analytics and dashboard capabilities, along with APIs for exporting data about customers’ devices and usage. Intuitive dashboards, powered by PowerBI, take data feeds from multiple data sources, including Ricoh’s cloud print solutions. A single customer reporting portal provides a 360-degree view of fleet performance, as well as a value scorecard measuring the experience levels and value delivered by Ricoh.”

Download the report to view the full portfolio of service offerings reviewed by Quocirca across our four primary domains:

• "Workplace experience"

• "MPS"

• "Process automation"

• "Cloud and cyber" (cloud and security)

To explore the full range of MPS solutions available to you, and how they can become key integrators into your wider business processes, we invite you to speak with one of our representatives.

Quocirca looked at two different areas of MPS evaluation criteria: strategy and completeness of offering.

Strategy criteria included

• “Enterprise customers. The strength of the vendor’s global enterprise customer base.”

• “Vision and strategy. The comprehensiveness of the vendor’s MPS strategy, the quality of its overall value proposition, and its evolutionary vision for MPS.”

• “Maturity of offerings. How long the vendor has been active in the market and how developed its offerings are.”

• “Geographic reach. A vendor’s geographical reach, via either direct engagement or partners or channels.”

• “Investment and dedicated resources. The vendor’s investment in its MPS portfolio and resources and innovation that will add improvements in approach, processes, or service offerings.”

Completeness of offering criteria included

• “Modularity of services. The flexibility and scalability of the service portfolio to provide a customized offering.”

• “Breadth and depth of service offering. The range of services available, including complementary ones such as business process and IT services.”

• “Help-desk capabilities. Centralized help-desk capabilities and integration, remote diagnostics, and support.”

• “Production printing. Central reprographics department (CRD) or print-room services to support high-volume printing requirements.”

• “Multi-vendor support and maintenance. The vendor’s ability to service and support third-party products.”

• “Reporting. The breadth and depth of capabilities to provide analytics and reporting.”

• “Workflow automation. Capabilities and expertise for business process automation – both software solutions and business process services. This includes solutions to support document capture, routing, and integration with enterprise content management (ECM) systems.”

• “Industry solutions. Ability to offer industry software solutions in key vertical markets and industry alignment of the sales force.”