As the majority of the workforce has dispersed, devising solutions for fluid communication, collaboration and data management is now a top priority for many companies. To keep employees actively engaged and productive, making data available from any location is key.
Managed Workplace Services (MWS) will be a competitive differentiator for businesses well into the future. For many businesses, that future is now.
For years, we have seen the positive impacts of managed workplace engagements in our own MWS customers. Customer feedback has played an important role in the evolution of our service delivery and overall offering. So, when Gartner recognized us in the February 2021 Magic Quadrant for Managed Workplace Services, North America we appreciated the recognition. Read the press release here.
The recognition, however, doesn’t compare to the opportunity and benefits managed workplace services deliver to an organization. We also know that we couldn’t have done it without you.
Winning industry awards helps to reinforce that you are providing value to your customers. Over the last year, several components of our managed workplace services have earned industry recognition.
As the digital workplace has grown in popularity – or in 2020 out of urgent necessity – cloud and IT services and business process services become integral solutions for companies of every size. Our investment in those areas, especially in streamlining support and service delivery, continues to grow as managed services offerings gain popularity with organizations of every size.
And today, the need for managed services is greater than ever before.
We’ve been working with businesses to produce, store, share, and protect their information for more than 80 years. A lot has changed in that time and our offerings have likewise evolved to help our customers solve the biggest challenges impacting how they create, share, and store information.
A main feature of Managed Workplace Services may be managed print and IT services, but today MWS extends far beyond print and IT support. Today, our customers have access to end-to-end managed solutions for content, workflow, automation, and more. And that includes post-sale automation to streamline customer support and speed service response.
Key highlights of our MWS offerings include:
These are only a few of the ways we’ve evolved our MWS offering. You can find more, along with insights and tips on how to keep in growth mode and stay competitive, at https://www.ricoh-usa.com/en/solutions/digital-workplace.
Managed Workplace Services isn’t a passing trend. As businesses aim to be more agile, especially in light of the challenges presented by the pandemic, managed service offerings will continue to grow and expand in both availability – and engagement by organizations of all sizes and types.
In our view, we see the services growing around four areas of the digital workplace: remote workers, Cloud and IT infrastructure, process automation, and ensuring a smart and safe workplace.
We further expect to see:
Managed Workplace Services promises to provide the tools, services, analytics, and support needed to deliver exceptional customer service by keeping employees productive, connected, and secured.
*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.