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Providers who allow patients to easily access information when and where they need it can reap the benefits of an improved patient experience. Being able to log into a secure site from a mobile phone to access test results, fill out forms electronically ahead of appointments, renew prescriptions, pay bills and carry out other tasks related to healthcare are just a few ways that healthcare providers can show patients how much they care about their patients’ experience.
On the flip-side, ignoring these aspects of patient experience — by relying solely on paper or redundant processes, or asking patients to repeatedly fill out the same lengthy health history, insurance information and other forms at every appointment — can ultimately damage patient experience.
According to PwC: