Minimum Specifications

Overview

Customer’s hardware, software, connectivity, phone, network equipment or other components that are managed by mindSHIFT as part of any contract must meet the minimum specifications listed below. Failure to do so may result in Deployment Date delay, additional costs, or contract breach.

Vendor Support/Maintenance 


Configuration

Processor

Memory Required

Memory Recommended

Available Drive Space

End of Support Date

Desktops

Mac OS X High Sierra (10.13) thru Monterey (12.0)

2.0 GHz

1 GB

2 GB

10 GB

N/A

Windows 8.1 Pro (32 or 64 Bit) Office 2010 SP2/ Office 2013 SP1/Office 2016/Office 2019/Office Pro Plus

2.4 GHz

2 GB

4 GB

20 GB

January 10th, 2023

Windows 10 1909 or newer (32 or 64 Bit) Office 2013 SP1/Office 2016/Office 2019/Office Pro Plus

2.4 GHz

2 GB

4 GB

20 GB

1909 support ends May 11th, 2021

Windows 11

1 GHz Multi core 64-bit

4 GB

8 GB

64GB

21H2

Support ends October 10, 2023

Laptops

Mac OS X High Sierra (10.13) thru Monterey (12.0)

2.0 GHz

1 GB

2 GB

10 GB

N/A

Windows 8.1 Pro (32 or 64 Bit) Office 2010 SP2/ Office 2013 SP1/Office 2016/Office 2019/Office Pro Plus

2.4 GHz

2 GB

4 GB

20 GB

January 10th, 2023

Windows 10 1909 or newer (32 or 64 Bit) Office 2013 SP1/Office 2016/Office 2019/Office Pro Plus

2.4 GHz

2 GB

4 GB

20 GB

1909 support ends May 11th, 2021

Windows 11

1 GHz Multi core 64-Bit

4 GB

8 GB

64 GB

21h2 Support ends October 10, 2023

Servers

Windows Server 2012

3.1 GHz

2 GB

8 GB

60 GB

October 10th, 2023

Windows Server 2012 R2

3.1 GHz

2 GB

16 GB

60 GB

October 10th, 2023

Windows Server 2016

3.1 GHz

2 GB

8 GB

60 GB*

January 12th, 2027

Exchange 2016

2.8 GHz

16 GB

16 GB

60 GB*

October 14th, 2025

Windows Server 2019

3.1 GHz

2 GB

8 GB

60 GB*

January 9th, 2029

Exchange 2019

2.8 GHz

16 GB

16 GB

60 GB*

October 14th, 2025

Server 2022

3.1 GHz

2 GB

8 GB

60 GB*

October

14th 2031

* HD space recommendation does not include mailbox data; actual requirements are contingent on number of mailboxes and the volume of email accrued.

Software

  1. Commercial-off-the-shelf (COTS) software must be supported by the vendor and not set to End of Support (EOS) or End of Life (EOL) by the vendor. Example: Microsoft moves all versions of Office prior to Office 2013  to End of Support. Therefore, technical support issues that cannot be resolved with Office 2010 require that the software be upgraded to the current version.
  2. In the case of third-party software covered under a support contract with mindSHIFT, a valid support agreement between the Customer and the software vendor must exist. Example: Customer utilizes an Electronic Medical Records (EMR) solution from a third-party vendor that is under a technical support contract. Technical support issues with the EMR system will be triaged by mindSHIFT to ensure that the issue is isolated to the EMR solution and then escalated to the software vendor for final resolution.

Microsoft Corporation

mindSHIFT provides technical support for all Microsoft products in mainstream and extended support. However, products in extended support do not receive free updates or patches from Microsoft and Customer may incur additional fees from Microsoft for updates or patches.

For a Complete Description, of

Consult this webpage:

Microsoft lifecycles and the support provided at each phase

https://support.microsoft.com/en-us/lifecycle/search

All Microsoft operating systems and their availability cut-off dates

https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet

Any Microsoft product support status

https://support.microsoft.com/en-us


Hosted Exchange Service

A minimum of Windows 8.1 and Outlook 2013[1] are required on the client workstations to access Hosted Exchange to ensure quality performance for end-users. For users accessing Hosted Exchange Services via Outlook Web Access (“OWA”), end-users can use any browser that has been designated as compatible by Microsoft. Internet Explorer 11 and Microsoft Edge provide full compatibility with OWA while other browsers may not provide all OWA features.


Mobile Device Management Service
The minimum requirements for mindSHIFT’s Mobile Device Management are:

  • Apple iOS 5.x and higher
  • Android – OS versions 4.4.x  and higher to support secure email and SPS Apps.

Backup Service
Customers must have one of the following backup solutions:

  • BackupExec Version 20 or later with an active maintenance contract, and compatible with the current Operating System.
  • A mindSHIFT-provided backup solution.


Microsoft ActiveSync

The minimum requirements for Microsoft ActiveSync are:

  • Microsoft Exchange Server 2016  or higher
  • Mobile devices running Windows Mobile 5.0 with Messaging and Security Feature Pack (MSFP)
  • Microsoft ActiveSync-certified devices only

Hosted VoIP Service
mindSHIFT recommends Power-Over-Ethernet (“PoE”) switches for this service to work properly. If Customer elects to buy or lease PoE switches, any IP phones purchased by Customer will also be PoE. If Customer elects to buy or lease non- PoE switches, any IP phones obtained by Customer must be equipped with A/C power adapters. The Work Order will reflect the appropriate phones as shown in the table below. If Customer does not buy or lease IP phones from mindSHIFT, the Customer is responsible for ensuring phones are ordered with appropriate power supplies.


The customer may elect to utilize Over-The-Top (OTT) internet connectivity for some or all locations. Routers configured for optional MPLS connectivity must operate with Quality of Service (“QoS”) enabled to ensure expected call quality.  The following phones and devices are supported in the Hosted VoIP service:

 

Vendor

Item

Model

Note

Hosted Broadcloud Voice Service

Polycom

VVX Series

 

101, 201, 301, 311, 401, 411, 150, 250, 350, 450

PoE

Polycom

CCX Series

400, 500, 600, 700

PoE

Polycom

VVX Series

VVX Color Expansion Module

For use with all VVX Phones.

Polycom

Trio Conference Phones

Trio 8500, 8800, 8300, C60

 

Cisco

IP Conference Phones

7832, 8831, 8832

 

Cisco

IP Phones

6800, 7800, 8800

 

Cisco

ATA

191,192

 

Cisco

Switch

Cisco SG-300 24/48 Ports

PoE

Wireless

None

Cisco MPP DECT Base + Handset, Yealink IP Phones - W5xP DECT Series - W52P, W56P W6xP DECT Series - W60P, Panasonic DECT Phones--KX-TGP600, KX-TPA60, KX-TPA65

 

Adtran

PoE Switch

Netvanta 24/48 Ports

Customer to upgrade at migration from Broadsoft to BroadCloud

Adtran

Routers

Netvanta

Customer to upgrade at migration from Broadsoft to BroadCloud

 

Hosted Cisco Voice Service

Cisco

Desk Phone

 

6900/ 7800/ 8800/ 9900/ Series

 

 

Cisco

PoE Switch

2900x/ 3800/ 9400/ 9300/ 1000 Series

3560x supported

Cisco

Router

1000/ 2900/ 4000 Series

 

 

Cisco

ATA

190,191 Series

 

SingleWire

Informacast

Up to Version 14.0 Supported

Paging Software


mindSHIFT does not provide maintenance on any phones it provides to Customer. mindSHIFT does not require Customer to have maintenance contracts on VoIP phones. If Customer foregoes vendor support/maintenance contracts on VoIP phones, mindSHIFT recommends that Customer maintain an inventory of spare phones to minimize the impact on users in the event of defective VoIP phones. mindSHIFT must pre-approve all makes and models of VoIP phones in the Customer Solution.

Compliance and Email Archiving Service
Unless otherwise specified in a contract, Customer shall install and maintain current, updated and active anti-virus software on each user’s workstation and on e-mail servers. Customer must use Exchange 2016 or higher.

Instant Messaging Archiving Service

Customer must send Instant Messages (IM) via valid registered accounts with a certified IM client. Supported IM clients include the following public clients: AIM (AIM, Sametime, iChat), MSN (Live Messenger, MS Messenger for Mac), Yahoo (Yahoo Messenger, Yahoo, Yahoo for Mac, Yahoo IM), and Google (Google Talk). Subject to additional fees, the following enterprise clients are supported: Microsoft (Office Communications Server, Office Communicator, Skype, Skype for Business), and Jabber (XCP, Client, Messenger). For archiving of financial alert notification services, Customer must use Bloomberg accounts.

Customer Equipment Hosted in mindSHIFT’s Commack Data Center
Equipment must have an up-to-date hardware warranty. mindSHIFT has the right to inspect Customer cabinets. If mindSHIFT identifies an unsafe issue, Customer must immediately correct it. In the case where mindSHIFT has consented to but is not performing the installation, the Customer must adhere to the following:

a. Equipment ventilated exhaust.
b. Wiring must be neat and not block equipment exhaust.
c. Dual-powered equipment must be connected to spare legs of power.
d. mindSHIFT-supplied Cabinet Distribution units must be installed (unauthorized power strips must not be plugged into cabinets).
e. mindSHIFT strictly enforces fire prevention codes that prohibits any combustibles inside Customer racks.
f. mindSHIFT follows the National Electric Code in supplying power to each rack. That standard does not exceed 80% of total gross capability of the primary circuit amperage.
g. mindSHIFT will supply all power to cabinet and upstream sources. To take full advantage of the mindSHIFT redundant power sources, unauthorized power strips, battery packs, temporary UPS are prohibited.
h. Customer must not store paper or cardboard in racks.
i. mindSHIFT highly suggests redundant power sources or in the case that devices only have one power source; a mirror failover device be added.

 

 



[1] Requires the latest Office service pack and the latest public update

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