
Turn customer feedback into opportunity
Turn insights into a strategy for growth
Learn how customer feedback can become a powerful catalyst to uncover unmet needs, improve visibility and strengthen stakeholder relationships. Explore strategies for promoting your in-plant’s value and identifying new opportunities for growth across your institution.
We’ll cover insights into:
Building a marketing and awareness plan
Applying real-world case studies
Benchmarking against peers and industry best practices
Positioning yourself as a strategic partner in education
Justin Iannuzo

Principal Marketing Consultant | Ricoh USA
Justin is a Principal Marketing Consultant for Ricoh’s Business Consulting Practice. He brings over 10 years of experience helping organizations transform customer communications, marketing operations and print strategies. Justin focuses on digital engagement with expertise in omnichannel marketing and augmented reality, helping to drive measurable business outcomes, including greater efficiency, growth and long-term success.