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RICOH MP 5002 Black and White Laser Multifunction Printer

MP 5002

Black and White Laser Multifunction Printer

ID: 415957
 

This product is no longer available for purchase

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Questions and Answers

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Browse 15 questions Browse 15 questions and 15 answers
WHAT IS MEANING OF ERROR SC552-00 ?
mandy on Aug 2, 2018
BEST ANSWER: Hello,

SC552-00 refers to a problem with the fuser, the unit responsible for causing the tonered image to finally attach to the paper via heat and pressure. This will require a service technician to correct, therefore a service call will need to be placed.

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Will this printer process postscript files via FTP or LPR?
Paul G on Jun 4, 2018
BEST ANSWER: Hello,

Yes, this model is able to print Postscript files via FTP and LPR. The following links are to the sections of the online guide where each method is explained.

Printing with FTP Commands - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001042/0001042969/view/netsys/int/0208.htm?&seek=ftp
Printing with LPR Commands - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001042/0001042969/view/netsys/int/0207.htm?&seek=lpr

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Every time I attempt to print to a stored print I receive a print error message. Can anyone answer as to why & how to fix it?
Sean K on Mar 13, 2018
BEST ANSWER: Hello,

Since there are a variety of print errors, it's hard for me answer why and how to fix it. I am including a link to the various errors that could be encountering. http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001042/0001042969/view/trouble/int/0025.htm

If that does not assist in resolving the issue, I would suggest contacting our support team to help you trouble shoot. The support team can be reached via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How do I set the printer up so that you have to enter your code to use it?
Danton B on Jan 25, 2018
BEST ANSWER: Hello,

Setting up the machine to require user codes involves several steps. The following link is to a knowledge base entry that will give good guidance for this process:

Enabling and Using User Code Authentication -https://ricoh-kb-en.custhelp.com/app/answers/detail/a_id/145059/p/5786/region/us/brand/ricoh

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Why are pdf files stored in a external server take so long to print ?
Israel R on Oct 31, 2017
BEST ANSWER: Hello,

The issue may reside with the communication that occurs between the server and the local computer. This can be tested by storing the same file on a local computer then performing a test print. If it prints much more quickly, this establishes that the speed problem is occurring in the interaction between the server. the local computer and the network.

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
how do I add email to address book?
A shopper on Sep 18, 2017
BEST ANSWER: Hello,

Attached is the manual for this machine. To add an address, navigate to page 114 and follow the instructions for Registering an E-mail Destination

http://support.ricoh.com/bb_v1oi/pub_e/oi/0001043/0001043003/VD1297802_01/D1297802_en.pdf

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Does this printer scan. If so how do i set it up?
Coleen B on Jul 21, 2017
BEST ANSWER: Hello,

Yes, this Printer can scan. I have attached a link to the user guide. The scanning section starts on page 106. http://support.ricoh.com/bb_v1oi/pub_e/oi/0001043/0001043003/VD1297802_01/D1297802_en.pdf

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com

Thank you
CAN I FAX ONE DOCUMENT TO MULTIPLE NUMBERS?
michelle g on Jul 18, 2017
BEST ANSWER: Hello,

Yes, that is possible if you have a group set up. The attached link will give you more information about this feature.
http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001042/0001042969/view/fax/int/0057.htm?&seek=group

Setting up groups http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001042/0001042969/view/netsys/int/group.htm?&seek=group

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com

Thank you
how to print out a transaction log?
A shopper on May 24, 2017
BEST ANSWER: Hello,

This section of the manual of browser features you will see the different options for printing logs.
http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001042/0001042969/view/convenient/int/0061.htm

If you have any other questions, please contact the support team via chat on Myricoh.com https://www.myricoh.com/OA_HTML/ibeCAcdLogin.jsp

Thank you
How can I change the default copy option to SINGLE SIDED vs. Single to Double?
A shopper on Dec 9, 2016
BEST ANSWER: We have two options for help on this questions.
Please visit the user guide for more information. http://support.ricoh.com/bb_v1oi/html/oi/rc2/model/mp42/mp42en.htm

Additionally, Our support team should be able to assist you with that answer.

For support questions, please contact the support team via chat on Myricoh.com https://www.myricoh.com/OA_HTML/ibeCAcdLogin.jsp
How do I erase memory of documents in the copier/printer?
Judi A on Mar 7, 2016
BEST ANSWER: Hi Judi,

The MFP encrypts all data so there will be no record of the exact documents you are printing. In general, if something is stored as Hold Print, Locked Print, etc. (which are user password protected), the MFP will erase them after one day/when it turns off.

For more detailed explanation, or for further questions, please contact the support team via chat on Myricoh.com https://www.myricoh.com/OA_HTML/ibeCAcdLogin.jsp.
does this model fold brochures?
docbutler on Feb 15, 2016
BEST ANSWER: Hi Scott,

Yes, you can configure this machine with a booklet maker to print brochures (basic fold). Thanks for your question!
Our 5002 is showing a HDD space error when attempting to scan/email a document. How do I clear the HDD and keep it from filling in the future?
A shopper on Sep 29, 2015
BEST ANSWER: Hi,
For support questions, please contact the support team via chat on Myricoh.com https://www.myricoh.com/OA_HTML/ibeCAcdLogin.jsp
what finisher has multiposition staple and hole punch?
Ernest M on Jul 22, 2015
BEST ANSWER: The product brochure says,
SR3110 Booklet Finisher (2,000-Sheet Option)
Staple Position 1 staple/3 positions; 2 staples/2 positions
2 or 3-hole punching

SR3120 Finisher (3,000-Sheet Option)
Staple Position 1 staple/3 positions; 2 staples/1 position
2 or 3-hole punching

You can download the product brochure at www.Ricoh-USA.com
IN simple terms, how do I setup my printer to forward faxes to a network folder?
Bradley R on Jun 2, 2015
BEST ANSWER: Setting up the printer to forward faxes to a network folder requires setting up "destinations" in the printer's address book. With appropriate rights, this can be done from the operator's panel or via the device's internal web pages. The steps are explained in the user guide which is downloadable at www.Ricoh-USA.com/downloads. You may also choose to ask your local Ricoh technician for assistance with this. Charges may apply.