Webinar: Turn your service promise into profits
November 30, 2023, at 1 PM ET
A huge opportunity exists for equipment manufacturers.
It takes a common cost center, like customer service and equipment support, and turns it into a profit center.
That’s what John Brandt, CEO of The MPI group and Ricoh’s James Kirby, Vice President, Service Advantage, will discuss in this webinar.
What will attendees learn?
It starts with the vital importance of keeping installed machines at peak performance. Other issues to be discussed include:
The $$ value of machine downtime
Key factors that negatively impact installed machines
Challenges of support across the entire equipment lifecycle
Types of lifecycle services offered
How third-party lifecycle services vendors can become valuable partners
Plus, you’ll hear real-life examples of how equipment manufacturers have put lifecycle service partnerships to work to monetize their customer base.