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A man and woman looking at the results of Ricoh commissioning IDC to survey 600+ leaders to better understand what was most critical to their future success.

How does employee experience impact business success?

Ricoh commissioned IDC to survey 600+ leaders to better understand what was most critical to their future success. The results may surprise you.

#1: Improved employee experience

#2: Improved customer engagement

#3: Training and development around AI-enabled applications

Insight #1: Improving EX is critical to success

When asked, "What are the most critical success factors for your organization?" leaders answered:
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Insight #2: There’s a measurable EX > CX connection





94% of Leaders, at least casually observed, the positive impact improved EX has on CX

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IDC’s Amy Loomis on how EX drives CX and growth

Insight #3: Employee experience has evolved

In the office era, EX was seen as HR’s job—focused on perks and policies for individuals. Today, it’s a business imperative.

With the rise of flexible work, employee experience needs to be woven into everything—from business goals and tech systems to how people connect, create, and measure results.

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Insight #4: Flexible work isn’t a perk—it’s a growth driver

According to the Ricoh–IDC 2025 Employee Experience Survey of 600+ IT and business leaders, organizations that embraced flexible models reported real gains.

Not only were concerns that flexible work would hurt business refuted, leaders found that with the right tools and support, flexibility enhances both focus and collaboration.

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Insight #5: When enablement end works, barriers begin

EX isn’t just about where people work. It’s about enabling them with the tools, information, and support to deliver their best work—from anywhere.

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Top 5 Barriers to Making Flexible Work Work

and how Ricoh clears the path

IDC’s Amy Loomis explains why tech and data integration is critical

Barrier: Outdated hardware and software create risks and slow productivity

Ricoh's Solution:

System-agnostic tech and expert services with seamless cloud integration for secure, always-current access.

Result:

More engaged teams, higher productivity, less security risks, and lower costs—delivered at your pace, whether step by step or all at once.

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Barrier: Limited access to workplace tools and data impairs productivity and profits.

Ricoh's Solution:

Secure, reliable access to the tools employees need – through cloud platforms and intelligent monitoring.

IoT Command Center: a device-agnostic platform that monitors, updates, and remediates issues in real time for uninterrupted access.

Integration Services: connect hardware, software, and third-party apps so employees always work with the latest tools.

Result:

Flexible work without frustration—employees stay connected, supported, and productive wherever they are.

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IDC’s Amy Loomis on integrate AI to improve EX

Barrier: Siloed and inaccessible data make flexible work impossible.

Ricoh's Solution:

Streamline the collection, digitization, and flow of information with automation tools that turn disconnected processes into seamless workflows.

Result:

Employees spend less time chasing information and more time with customers, driving creativity, insight, and business results.

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Barrier: Disparate technology prevents a connected work environment

Ricoh's Solution:

A Digital Platform Ecosystem that unifies devices, data, and workflows into a single intelligent environment. With IoT monitoring, seamless integration, AI-powered automation, and applications delivered “as-a-service,” it keeps employees connected and work flowing.

Result:

Greater productivity, lower costs, and a workplace that adapts to modern business needs.

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Barrier: Time wasted on non-essential tasks

Ricoh's Solution:

Expert services created to help you manage and prepare for whatever tomorrow brings - specialized enough to help you fulfill specific tasks or broad enough to help you discover a better way to get the job done. Delivered on-site, off-site, or both.

  • IT Help Desk & Service Desk – fast resolution of Tier 1 and Tier 2 issues.

  • Reception & Hospitality Services – seamless visitor and event experiences.

  • Managed Document Services – optimize print and mail processes for efficiency and control.

Result:

Employees focus on the work that matters most—driving strategy, performance, and customer experience.

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How leaders transform EX into measurable growth

IDC’s Amy Loomis on building a successful EX environment

KEY TO SUCCESS:
Align employee experience with broader business strategies

Successful organizations focus on enabling employees as part of a broader technology investment, rather than an HR programmatic cost.

Where leaders are investing to enable parity access:

#1: videoconferencing solutions and smart meeting room technologies

#2: team collaboration solutions

#3: intelligent document processing

Where leaders are investing to improve overall EX: It’s not one solution, but a package of technological supports that will be key.

“While no single technology or policy provides a magic bullet, combining investments in communication and collaboration, AI, AI training, and flexible work models with redesigned workplaces is proving to be a winning formula for driving business growth.”

Where leaders are investing to enhance the onsite experience:

  • Hardware and devices that support flexible work

  • ID & badging

  • Smart Meeting Rooms

Download the IDC InfoBrief

IDC’s Amy Loomis explains what organizations need to do to improve EX

KEY TO SUCCESS:
A connected ecosystem that unifies the most critical elements

Improving EX isn’t about one tool or policy—it takes a holistic approach. Employees need seamless access to the right mix of tools, training, flexible work models, and AI-powered, cloud-based resources.

The RICOH x IDC research shows the biggest gains come when organizations unify four critical elements:

  • AI + Security

  • Communication & Collaboration Tools

  • Flexible Work Models

  • IT & Third-Party Support

Ricoh delivers this connected ecosystem — helping leaders transform EX into measurable growth.

Download the IDC InfoBrief

See how Ricoh can empower your employees.