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Last-mile delivery

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What is last-mile delivery?

Last-mile delivery refers to the final step in the shipping process, which is getting a product to the customer’s doorstep or other desired location. In a mailroom setting, it involves getting mail, packages, or documents from a central distribution point like a corporate mailroom, to the intended recipient within the organization, whether the recipient is on-site or perhaps working in a remote setting. Typically called “last-mile” because it’s the last stretch of the delivery journey, just before the item reaches its intended destination.

How does last-mile delivery work in a mailroom setting?

Mailroom staff may use delivery management software, barcode scanners, or internal tracking systems to ensure items are delivered on time, and to the correct personnel. For off-site deliveries (like sending documents to external clients or employees), the mailroom coordinates with external services and tracks the shipment until it reaches its destination.

What are the benefits of last-mile delivery?

Getting this part right can make a big difference in your day-to-day mailroom operations. Here’s why it matters:

  • Faster delivery times mean happier customers

  • Real-time tracking builds trust and transparency for sensitive documents

  • Flexible delivery options improve convenience

  • Efficient logistics reduces costs and wasted time

Commonly asked questions

What’s the difference between last-mile and same-day delivery?

Same-day delivery is a type of last-mile delivery, but it’s focused on speed. Not all last-mile deliveries are same-day, as some can take multiple days.

Is last-mile delivery only for e-commerce?

No. It’s used in healthcare, food delivery, retail, and especially document services.

How does Ricoh fit into last-mile delivery?

Ricoh supports last-mile workflows through automation tools, logistics tracking, and secure document delivery solutions. Utilize Ricoh’s mailroom solutions to help your business manage time-sensitive deliveries with more control and visibility.