Service Delivery

The Service Delivery organization is comprised of professionals devoted to delivering unparalleled customer experiences through our services, technology, and support. Leveraging our team's expertise, we collaborate to build an environment for success designed to meet the goals of our customers.

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Field Services

Our Field Services team is dedicated to customer excellence and ensures that our customer's Ricoh-supported devices and software perform as designed through onsite support. Ricoh’s Field Services team is optimized for responsiveness and quality of implementation. We handle Ricoh technology and print-related software customers across both dealer and direct channels.

Centralized Services

Our Centralized Services organization provides hardware, application, and information technology support to our customers and team members. We offer onsite, offsite, virtual, and global support resources using cloud-based technology, augmented reality, unified knowledgebase, and other innovative tools to provide first-class customer support and solutions.

Managed Services

Our Managed Services team supports customer-contracted resources for Ricoh services, solutions, operations, and customer relations. We are committed to delivering customer value and also empower account teams to provide consistent service delivery through a proven methodology and best practices.

Nicholas Croft
Nicholas Croft
Ricoh USA, Inc.

What inspires us: driving powerful customer experiences

"Ricoh’s willingness to innovate provides our team with an opportunity to do what we do best: deliver exceptional customer experiences. Our team culture, opportunities for transformation, and vision for the future help fuel our aspirational mindset and our customer obsession. At Ricoh, we are all change agents."
Marlene Kolodziej
Vice President, Centralized Service
Ricoh USA, Inc.

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