The Quadient® Inspire™ modular enterprise communications platform enables you to create, design and deliver in-brand personalized messages to your customers in their preferred digital or non-digital format. Ideal for print service providers and enterprises, Quadient® Inspire™ integrates your communications processes to provide a single view of each customer and a single interface to simplify business-wide collaboration, content management and compliance.
Legacy systems, changing regulations and disconnected business units restrict your efforts to increase customer engagement and revenue. Quadient® Inspire™ allows you to execute an integrated omni-channel communications strategy with five core capabilities:
Whether you manage clients for a print service provider or are involved in customer communications management for your enterprise, Quadient® Inspire™ simplifies your tasks — starting with a single view of customers and their journeys. Depending on the modules you choose, some or all of these capabilities can make your job easier:
Keep customer service representatives, marketers and compliance officers involved throughout the communications process. Quadient® Inspire™ guides users through each communication, focusing only on the fields that require their attention. Additionally, the software helps you ensure precision and accuracy in other ways:
Maintain continuity across document design and production functions with modules that span process management and automation, customer communications, response management and customer insights:
Inspire Designer. Expedite document design by incorporating data from any source, importing designs, preparing data and workflows, and laying out pages graphically.
Inspire Interactive. Use web-based document design and standard, in-brand templates to enable line-of-business ownership and enterprise-wide consistency.
Inspire Connect. Implement this web services interface to automate multichannel customer communications.
Inspire Approval. Maintain accuracy and control with a document proofing and approval system.
Inspire Content Manager. Use version control management to facilitate collaboration and accurate deployment of new document applications.
Inspire Print Output. Acquire comprehensive document print datastream support, including Advanced Function Presentation (AFP), PostScript®, PCL, Metacode, XML and PDF.
Inspire Multi-Channel. Match each customer's channel preference with print and non-print choices.
Inspire Campaign Manager. Target and execute customer communications campaigns across multiple channels and multiple touch points.
Inspire Compare. Maintain document integrity from version to version.
Inspire Content Manager Web. Manage brand assets centrally to support analytics-driven marketing.
Inspire Dashboard. Track and analyze customer communication activities to help fine tune campaigns and increase response rates.
Inspire Storefront. Develop and manage branded web portals or storefronts to make it easy for enterprise users and print-for-pay customers to access CCM services using a web-based, self-service model.
Differentiate your business by how well you communicate with your customers — your most important asset. Our customer experience management specialists help clarify your CCM objectives, customize and implement a solution, train your staff and provide support. Maintain a competitive advantage by working with experts in document composition, postal and data quality, production print services, and electronic bill presentment, payment and accessibility (EBPP).