A significant part of patient care at Joseph Brant is the processing and delivery of medication. In order to facilitate fast and accurate fulfillment, medication orders were sent from the nursing staff to the pharmacy staff via two workflows: a fax-based system for stat orders and a scanning-based system for routine orders.
The inefficiency that this system caused was magnified by the fact that some nursing stations did not have scanning capabilities or had mislabeled buttons. Additionally, the staff had no system in place to see which orders were being processed at any given time.
Using a paper-based system, management also had no means of accessing metrics to assess efficiency, errors, workload and other issues that could help them improve staffing, budgeting and patient care.