Case Study: Joseph Brant Hospital
Better medication order processing for better patient care.
About Joseph Brant Hospital
Founded in 1961, Joseph Brant Hospital in Burlington, Ontario has been providing quality healthcare to their community for over five decades. With a dedicated staff of more than 2,000 physicians, health professionals and volunteers, Joseph Brant is committed to compassionate care and exemplary service.
The Ricoh Pharmacy Order Manager Solution was the ideal solution to improve Joseph Brant Hospital’s medication order process.
The solution features powerful DocuScripts software, designed to streamline order placement and fulfillment, and eliminate complications for both pharmacy and nursing staff.
Rather than burden staff with two systems, Ricoh combined the entire medication order process into a single workflow. This triggers the relevant workflow that delivers and displays all orders to the pharmacy and prioritizes stat orders without a single phone call or interruption.
The Ricoh team also provided training material which was used to educate staff on the solution.
Staff and management at Joseph Brant can now trust that medication orders are getting to where they need to go, on time and without errors.
Efficiency has improved across the board. The pharmacy staff can see their entire department’s workload, track who is working on what in real time, and can work from multiple locations within the hospital. Nursing staff can securely view the number of orders their station submitted, which orders are stat, and the current status of any order.