Types of information we collect — personal information
Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information. You may provide us with Personal Information in the course of ordering products or services, making requests, registering to receive materials or performing other activities. The types of Personal Information collected on these pages include such things as name, contact and billing information, transaction, and credit card information. If you are applying to a job at Ricoh, we may ask you to provide information such as educational background, employment experience, and job interest.
In general, you can visit Ricoh’s web pages without telling us who you are or revealing any Personal Information about yourself. If you choose not to provide the Personal Information we request, you can still visit most of Ricoh’s Site, but you may be unable to access certain features, offers, and services that involve our interaction with you.
When you do provide us with Personal Information, we usually use it to respond to your inquiry, process your order or provide you access to specific information, services or offers. If you chose to have a relationship with Ricoh, such as a contractual or other business relationship, we will naturally continue to contact you in connection with that business relationship including providing you with information about other Ricoh products and promotions that may be of interest to you. We (or a third party on our behalf) may contact you about a Ricoh offer in support of your business needs, to conduct surveys to better understand our customers' needs or for other purposes that Ricoh deems appropriate.
When you view one of our Sites, we, or one of our third party service providers, may store data on your device in the form of a "cookie" to automatically recognize your PC next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a Web site to better match your interests or to store your password to save you having to re-enter it each time. If you prefer not to receive cookies while browsing our Site, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of the Ricoh Site if you do so.
Use of information
In addition to the uses described above, Ricoh, like many businesses, sometimes hires other companies to help us deliver programs, products, information, and services. Examples may include mailing information, maintaining databases, filling an order, providing a service and processing payments. When we retain another non-affiliated company to perform a function of this nature, we seek to provide them with only the information that they need to perform their specific functions and we take reasonable steps to ensure that these third-party service providers are obligated to protect your Personal Information.
Ricoh and its parent company, Ricoh Company Ltd of Japan, represent a global organization with legal entities, businesses, personnel, and technical systems that cross borders. We may share your Personal Information within the various Ricoh entities and transfer it to countries in the world where we do business.
Circumstances may arise where, whether for strategic or other business reasons, Ricoh decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of Personal Information to prospective or actual purchasers, or receiving it from sellers. It is Ricoh’s practice to seek appropriate protection for information in these types of transactions.
Except as provided in this Policy, Ricoh will not sell, rent or lease your Personal Information to any other third parties without your permission. Ricoh may, however, use your Personal Information to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order or (iii) help prevent fraud or (iv) to enforce or protect the rights and properties of Ricoh or its affiliates.
This site makes use of Google Analytics features, including remarketing and demographic reporting. We use this information to:
• Help make the site easier for you to use.
• Help you find information, products, and services quickly.
• Help create and surface content that is most relevant to you.
• Alert you to new products and services that we offer.
If you would like to know more about how Google uses data generated from use of our sites, click here for more information. If you would like to opt out of these features, you can do so by installing the Google Analytics opt-out browser add-on.
Accuracy and access
Ricoh respects your desire that your Personal Information be accurately maintained. At your request, we will allow you access to your Personal Information so that you may view, update or correct it. To protect your privacy and security, we may take reasonable steps to verify your identity before granting you access to your data.
Ricoh is committed to ensuring the security of your Personal Information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. In certain areas of our Sites, Ricoh uses industry-standard 128-bit SSL-encryption in conjunction with firewalls to enhance the security of data transmissions. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window. While we strive to protect your personal information, we cannot ensure the security of the information while it is in transit to us, and so we urge you to take every precaution to protect your Personal Information when you are on the Internet. We also suggest that you update your browser to the most current software/updates available, change your passwords often, use a combination of letters and numbers, and after transactions close your browser to ensure that no data can be collected once you leave our Site.
Children and privacy
Ricoh does not knowingly collect Personal Information from children under the age of 13 and Ricoh does not target the Site to children under 13.
How to contact us