End User Communications Services
Work smarter with flexible, robust and secure communication solutions
Communication is key to running a successful business. And with today's modern ways of working, your employees may be spread out across multiple offices, on location at job sites or working from the road or their home — so the tools they rely on to communicate with coworkers and clients have to be reliable and work every time. Our End User Communication services help you communicate more reliably across your entire business.
Services include email hosting services and collaboration tools, which enable employees to manage and coordinate calendars, scheduling, contacts, share files, access data and much more in the cloud, all from their desktop or mobile device.
We enlist top tools such as Microsoft® Office 365™ tools, Skype® for Business, and Yammer for messaging to help your business communicate smoothly.
Your email client is one of the most important tools in your business arsenal. Shouldn't you have one that does everything you need it to?
With our email management services, you can get a customized email solution built to fit your business needs. We manage this day-to-day service for you, setting up each employee's email, configuring updates and patches correctly, and keeping backend systems running as they should — so your IT team won't waste time on mundane email management tasks such as outages, patches and updates.
Get a fully-managed, fully-functional business email solution without any investment in hardware, software, implementation, security, facility adjustments or maintenance. We offer tier-1 email management support, relieving your IT team of emails, user inquiries and issues. We can also help you configure add-ons such as email archiving to align with compliance regulations in certain industries.
Although we love to communicate through typing, email, text and IM, picking up the phone still has its advantages and can drive results. Our Voice Over IP (VoIP) service delivers enterprise-grade phone system over the internet, giving you calls that are loud and clear — and much more.
Because it works anywhere with an internet connection, your employees never have to miss an important call. With simultaneous ringing to users' desk phones, mobile devices and group-call features, you can ensure that end users are always reachable. If a user is busy or can't take the call, the advanced PBX features can reroute the call to another person in the organization, ensuring the call always gets answered. Even if there is a network outage, calls can be delivered to users' mobile devices, home phones or other designated devices.
As a result, you can combine all of your phone, security and network needs in one easy-to-understand package. Plus, as a fully managed cloud service, there is no infrastructure to maintain or additional equipment needed to run your business phone system. Just plug a phone, laptop or mobile device into your network or internet connection and you're ready to talk.
In person communication is usually always best for doing business, but when it's just not possible to send employees out, you can do the next best thing with text and video chat services from mindSHIFT, a Ricoh company. Communicate remotely with employees or clients anywhere in the world and reap the benefits of real-time collaboration without the costs.
With text & video chat services you can schedule an audio or a video conference spontaneously with just one click and vastly improve efficiency as a result.
We can help your business meet and collaborate efficiently and effectively — no matter where you are.
