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RICOH MP C2504ex Color Laser Multifunction Printer

MP C2504ex

Color Laser Multifunction Printer

ID: 418024

Expand value with color and customization

  •   Prints up to 25 ppm, copy, scan, optional fax
  •   1200 x 1200 dpi max print resolution
  •   Paper capacity up to 2,300 pages
  •   Add value, save time with smart support and digital workflow shortcuts
Call for a Quote: 866-230-2723
8am-5pm CT M-F
Choose the best multifunction printer configuration for your needs. Designed with the most popular combination of features and benefits, our Signature Series lets you choose the best multifunction printer configuration for your business needs. Choose from a base model that you can fully configure yourself, or save time and streamline installation with the MP C2504ex Essential, Plus or Performance models.

Best Used For

Small offices and workgroups — accessorize your way

Small offices and workgroups — entry level users

Small offices with mid-range print volumes and basic finishing needs

Small to medium offices and workgroups with booklet finishing needs


Copy, Print, Scan, Optional Fax

Copy, Print, Scan, Fax

Copy, Print, Scan, Fax

Copy, Print, Scan, Fax

Paper Capacity

1,200 pages, up to 2,300 pages with optional trays

1,200 pages

2,300 pages

2,300 pages




500 sheet internal finisher (stapling)

1,000 sheet external finisher (booklet, stapling)

Additional Features

Smart Operation Panel, PostScript3 Emulation, all other features optional

Smart Operation Panel, Postcript3 Emulation, @Remote, Hard Drive, Cabinet, Power Filter

Smart Operation Panel, Postcript3 Emulation, @Remote, Hard Drive, Power Filter

Smart Operation Panel, Postcript3 Emulation, @Remote, Hard Drive, Power Filter

Do it all — all the time

Expand your flow of information. Print or copy up to 25 pages per minute (ppm) with the RICOH MP C2504ex Color Laser Multifunction Printer (MFP). Share full-color originals digitally via scan-to capabilities. Fax documents without paper or transmission costs. Avoid delays with paper capacity up to 2,300 sheets. Plus, you can use standard PostScript® and PDF Direct Print emulation to process even the most complex jobs.

Enjoy a new way to work

With a Smart Operation Panel (SOP) featuring our Workstyle Innovation Technology, you can toggle between jobs and tasks on the full-color 10.1"-wide touchscreen. Create shortcuts and download additional apps from our application site to automate workflows instantly. Add the new Quick Copy Widget to make basic copy jobs easily accessible. With the SOP Designer tool, technical and support teams can customize the Home Screen with a corporate logo, shortcut icons, messages and more from their PC prior to delivery or at the customer site after the MFP is installed. For more complex workflows, add optional software solutions such as RICOH Content Manager to simplify how you manage information.

Get up, get moving, get productive

Download the RICOH Smart Device Connector App to connect your smartphone or tablet to the MP C2504ex. Print anything — even emails with images and PDF attachments — without print utilities, software or drivers. Find information on the embedded document server, access cloud applications through the built-in web browser, or tap into your mobile device. You can even use the app to display information on your smartphone to Ricoh projectors and digital interactive whiteboards.

Learn the smarter way*

Help is right in front of you. With RemoteConnect Support, our experienced technicians use screen-sharing technology to access your SOP to identify and resolve issues for you. Use Remote Panel Operation and RICOH Device Manager NX to adjust system and print settings via the LAN. Upgrade a fleet of devices with ease with Automatic Remote Firmware Support. Use Web HELP to access a convenient list of FAQs. Plus, you can download self-help videos from our application site for troubleshooting.
*When enabled, internet connection required.

Create compelling color output

Copy handwritten notes or produce glossy promotional materials with remarkable ease. Print on paper sizes up to 12"x 18" on thicker paper stocks up to 300 gsm. Whatever you choose, you can expect vibrant colors with precise 1200 x 1200 dpi image quality. The device even recalibrates itself for color accuracy.

Make it to the end with ease

Finish any way you want. With innovative rollers, paper stacks uniformly in the output tray for easy distribution. Or, choose from three powerful, optional finishers to meet the unique needs of your office environment, including two space-saving internal finishers and an external 1,000-sheet booklet finisher.

Be more secure with your data, documents and devices

Help keep your information confidential. With user authentication, you can use passcodes or an optional Near Field Communication (NFC) card reader to access specific functions on the MP C2504ex. Track every user’s activity with optional print management software such as RICOH Card Authentication Package. Use the optional RICOH Device Manager NX Accounting to issue chargebacks.

Take responsibility for your environment

Save on energy and operating costs with eco-friendly features. The quiet MP C2504ex offers Typical Electricity Consumption of 0.9 kWh/week, is ENERGY STAR certified, and meets EPEAT® Gold criteria. The device recovers from energy saving Sleep Mode in just 7.1 seconds and uses its motion sensor technology to power up the operation panel in less than one second. You can also take advantage of default duplex printing to cut paper usage.

Need more information?

Learn more about the RICOH MP C2504ex Color Laser Multifunction Printer and how it may fit your business.

Engine/General Specifications



Printing Process

4-Drum Method

Control Panel

10.1" Smart Operation Panel

Color / Black & White


Output Speed Copy/Print

25 ppm B&W & FC (LTR)

First Page Out Time

7.5/5.3 seconds

Warm-Up Time

26 seconds

Recovery Time From Sleep Mode

7.1 seconds


600 dpi

System Memory

2 GB RAM/250GB HDD Standard & 4GB RAM/250 GB HDD Option

Maximum Copy Quantity

Up to 999 copies


Automatic (Standard)

Automatic Reversing Document Feeder (ARDF)

Original Capacity: 100 sheets
Original Size: 5.5" x 8.5" – 11" x 17" (A5-A3)
Paper Weight: Simplex: 11 - 34 lb. Bond (40 - 128 g/m2)
Duplex: 14 -34 lb. Bond (52 - 128 g/m2)

Zoom Range

25% - 400% in 1% increments

Supported Paper Sizes

1st Paper Tray: 8.5" x 11" (A4)
2nd, 3rd, 4th, Paper Trays: 5.5" x 8.5" - 12" x 18" (A6-A3), Envelopes
Bypass: Up to 12.6" x 18", Envelopes
Custom Sizes: Width: 3.5" - 12.6" (90 - 320 mm), Length: 5.8" - 49.6" (148 - 1260 mm)

Supported Paper Weights

Standard Trays: 16 - 80 lb. Bond/166 lb. Index (60 - 300 g/m2)
Bypass Tray: 14 - 80 lb. Bond/166 lb. Index (52 - 300 g/m2)
Duplex Unit: 14 -34lb. Bond (52 - 169 g/m2)

Supported Paper Types

Plain, Recycled, Special Paper 1-3, Letterhead, Cardstock, Preprinted Paper, Bond Paper, High-Gloss Coated Paper, Color Paper, Envelopes*, Coated, Labels* & OHP*

Standard Paper Capacity

1,200 sheets (2 x 550 sheets + 100-Sheet Bypass Tray)

Maximum Paper Capacity

2,300 sheets

Standard Output Capacity

500 sheets

Maximum Output Capacity

625 sheets (with options)

Maximum Monthly Volume


Power Source

120V - 127V, 60Hz, 12A

Typical Electricity Consumption (TEC)

0.9 kWh/week

Power Consumption

1,584W or less; Sleep Mode: 0.8W

EPEAT status


Dimensions W x D x H

23.1" x 27.0" x 35.92" (587 mm x 685 mm x 913 mm) (includes ARDF)


197 lbs., 89.2 kg (Includes ARDF)


*Tray 2 and Bypass Tray Only
**Bypass Tray Only
***Typical Electricity Consumption by ENERGY STAR Qualified Imaging Equipment Test Procedure

Printer Specifications

Processor Speed

Intel Atom Processor Bay Trail 1.33 GHz


Standard: 1000Base-T/100Base-TX/10Base-T Ethernet, USB 2.0 Type A (3 Ports), SD Slot on Operation Panel
Option: IEEE1284/ECP, IEEE802.11a/b/g/n, USB 2.0 Type B

Network Protocol

TCP/IP (IPv4, IPv6)

Supported Operating Systems

Windows® Vista/7/8.1/Server 2008/Server 2008R2/Server2012/Server2012R2/Server 2016, Unix: Sun Solaris, HP-UX, SCO OpenServer, RedHat Linux, IBM AIX, Citrix XenDesktop 7.0/7.1, XenApp 6.5/7.5, Mac OS X v.10.9 or later, SAP R/3, SAP S/4, IBM iSeries AS/400-using OS/400 Host Print Transform

Device Management Utilities

Device Manager NX Series, Web Image Monitor, @Remote

Printer Languages

Standard: PCL5c, PCL6, PostScript®3 Emulation, PDF Direct Print Emulation
Optional: Genuine Adobe® PostScript®3, Adobe® PDF Direct Print, PictBridge®

Font Support

Standard: PCL: 45 Roman fonts + 13 International fonts
PostScript®3 Emulation: 80 Roman fonts + 13 International fonts
Optional: Genuine Adobe® PostScript®3: 136 Roman fonts

Print Resolution

1200 x 1200 dpi

Security Features

DataOverwriteSecurity System (DOSS), HDD Encryption, User Codes, SNMP v3 Support, Encryption, Locked Print, User Authentication, 802.1x Wired Authentication, Quota Setting/Account Limit, Digitally Signed PDF, and more

Scanner Specifications

Scan Speed BW Full Color

80 ipm (200 dpi/300 dpi)

Scanning Resolution

B&W and FC scanning at 100 – 600 dpi, Up to 1200 dpi for TWAIN scanning

Scan Area

11.7" x 17" (297 - 432 mm)

File Formats

Single/Multi-Page TIFF, PDF, High Compression PDF & PDF/A, Single Page JPEG

Scan Modes

Scan-to-Email (with LDAP support)
Scan-to-Folder (SMB/FTP)
Scan-to-Media (USB/SD Card)
Network TWAIN Scanning

Document Server Specifications

Maximum Stored Documents


Maximum Pages/Document


Maximum Page Capacity


Max Number of Folders


Fax Specifications





Fax Resolution

200 x 100 dpi, 200 x 200 dpi, 400 x 400 dpi (with optional SAF memory)

Compression Method


Scanning Speed

Up to 58 spm - standard and detail modes (A4)

Modem Speed

33.6K - 2,400 bps w/Auto Fallback

Transmission Speed

G3: Approximately 2 seconds/page (JBIG)


Standard: 4 MB (approx. 320 pages)
Optional: 64 MB (approx. 4,800 pages) with optional SAF memory

Max Auto Dials

2,000 Quick/Speed Dial numbers

Group Dials

100 Group Dial numbers


Ink & Toner




Download Drivers

Download and install the print driver and associated software for your device. This link can also be used to update your existing print driver.


Device Software Manager

Easily and automatically install the latest drivers for your Ricoh product.


Universal Print Driver

Ricoh's Universal Print Driver provides a single intelligent advanced driver, which can be used across your fleet of Multifunction Products and Laser Printers.



Maintain your devices — automatically gain insight, improve uptime and reduce your fleet costs with RICOH @Remote.



If you are a current Ricoh Customer, you can use MyRicoh to get support for your products, purchase supplies, and much more.


Warranty Registration

Register your Ricoh product in order to receive service and support.


RICOH Application Site

Download free apps to your MFP’s Smart Operation Panel for a more efficient print, copy and scan experience.



Learn about common tasks, topics and features as explained in more than 150 short video tutorials for our most popular devices.

Questions and Answers

Start typing your question and we'll check if it was already asked and answered. Learn More
Browse 11 questions Browse 11 questions and 11 answers
how do i adjust the volume level or turn off the beeping?
Shaun G on Aug 14, 2017

The attached link will walk you through adjusting the volume on the machine. http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/trouble/int/0046.htm?&seek=sound

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How do you adjust the volume of the beeping, not the fax volume?
A shopper on Jul 5, 2018

The settings for adjusting the various sounds that this machine makes is done under User Tools, Screen Features, Sound (under Device). The following link is to the section of the online user guide where these items are listed - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/netsys/int/0065.htm

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How to scan from a workstation when printer in the network ?
Alexis S on May 7, 2018

I am including a link to this specific section in the manual. You will be able to search more specific items when you open the link, it's more general as I wasn't sure what stage of the set up you are at. http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/scanner/int/index_chap_02.htm

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How can i access the printer data? I need to measure the consumption of our users in the organization?
Francis on Apr 29, 2018

If you have print id's assigned for each user, I have attached the instructions. http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/security/int/0070.htm

If this hasn't been set up yet, I have attached a link to walk you through the different available functions. http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/security/int/0065.htm

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
How Do I set the clock?
A shopper on Mar 14, 2018

That is located under system settings, Set the time for the machine's internal clock using the number keys. To change between hours, minutes and seconds, press [].

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
Is it possible to make copies in sets. For example, 12 sets of 26 copies of one sheet?
Denise N on Feb 27, 2018

Sorting (producing output in sets) is a standard feature of this model. It won't be possible to tell the machine to make 26 copies (sets) of a single page and to also make 12 sets in the same job. However, after the 26 copies are made, they can be loaded into the document feeder and then the 12 sets can now be requested.

Sort - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/copy/int/0055.htm?&seek=sort

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
which color setting uses less ink? auto or full color
therese h on Jan 25, 2018

Auto Color Select would likely use less toner. This method first "reads" originals in order to determine their color composition. It then uses the toner that is appropriate to what it sees. Full Color always uses all 4 toners to produce whatever is being copied, whether an actual color document or a document that is black & white only.

Auto Color - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/copy/int/0071.htm?&seek=auto%20color
Full Color - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001062/0001062260/view/copy/int/0073.htm?&seek=full%20color

If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457

Thank you
I see this color copier uses 12 amps. Do I need a dedicated circuit?
A shopper on Jan 17, 2018

Yes. The MPC2504ex needs to have a dedicated circuit, NEMA 5-15R.

For more information on this product or any other in our line up - please feel free to press the click to chat button or the Request a Quote button located on the product pages. or you can contact your Ricoh representative or local Ricoh dealer (http://dealer.ricoh-usa.com) to find out more. Please contact your Ricoh representative or local Ricoh dealer (https://www.ricoh-usa.com/en/officelocator) to find out more.

Thank you
How to erase a colour from photocopying eg: black type but there is blue ink written notes which we want to erase so will not show on copy?
Ellen H on Nov 23, 2017

This model does allow for removing colours when copying. The following link is to the instructions in section of the online user guide where this is explained. http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/copy/int/0079.htm

Thank you
how do you turn on the two new additional tray to the printer?
A shopper on Oct 28, 2017

When additional (optional) paper trays have been properly installed onto the machine, they will be automatically recognized by the device. Therefore, this question may possibly be referring to the printer driver not showing these additional options. If so, the driver needs to be properly configured to "know" that these trays are present. This can be done by going into the printer driver's Properties, then to the Accessories tab and selecting the proper trays, which can be verified by printing the machine's Configuration Page

List/Test Print area for the Configuration Page - This report is printed by going to User Tools, Printer Features, List/Test Print:


If you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457
Thank you
How do you log off the copier when your finished copying so some one else can copy?
A shopper on Sep 13, 2017
BEST ANSWER: Hello, There should be a logout button on the control panel. Also, you can also set up auto log out, in case someone should forget to logout. I have attached a link to the instructions. http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/security/int/0046.htm?&seek=auto%20logoutIf you have any other questions, please contact the support team via chat on myricoh.com https://www.myricoh.com or by calling 1-888-456-6457'Thank you

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