Immediate savings of $12,000 annually was achieved by eliminating daily mail pickup via courier. When the Intelligent Lockers are installed, the network solutions provider expects to see an additional $50,000 annual savings.
With a site guide that thoroughly documents procedures, employees in the mail and shipper/receiving areas know exactly what is expected of them and they are held accountable. Furthermore, if an employee leaves, that knowledge base doesn't walk out the door with them — anyone can pick up where they left off.
After one year of assuming responsibility for the network solution provider's operations, we are currently exploring ways to further improve the network solution provider's mail and shipping/receiving operations. However, initial enhancements implemented at a very quick pace are already apparent. Processes have been redefined and tightened up with the redesigned workflow. And when issues arise, the company now has the in-house expertise to immediately tackle, investigate and resolve issues fast.