The new digital information workflows integrate flawlessly into front and back office line-of-business applications, with no need to rip and replace infrastructure. Workers are far more efficient — an early estimate is 20% more productive — because they can:
- Interact with inventory or billing specialists because everyone can pull up relevant information with a click or two.
- Find the information they need without searching through stacks of paper and scores of emails.
- Speed up decisions related to customer requests and disputes.
- Count on receiving complete, accurate forms from coworkers.
In addition, the IT staff isn't spending time on inboxes and network servers that used to be clogged with emails. And customers are happy because they can get instant feedback on orders and returns.
Based on reducing redundancies and guesswork, the retailer expects to reduce operating costs by $15 million over a three-year period.