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Case Study: Innovation & Design in Architecture

Architecture firm gains network stability — and peace of mind.

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As an architecture firm, Innovation & Design in Architecture (IDA) routinely stores large CAD and other files that consume significant space on their network. But their IT infrastructure wasn’t built to reliably handle these files. This became apparent when the firm moved to a new headquarters and the network crashed.

Luckily, what could have been an all-out disaster turned into an alarming inconvenience. IDA was able to plug their external hard drive system into laptops to access current client files. It was a clunky, sluggish interim solution, causing chronic productivity and functionality lags. That delay — and the network crash during the move — made the firm realize that they needed a new IT partner to take a proactive, rather than reactive, approach to updating and maintaining their network.

“mindSHIFT has made data transfers fairly fast and seamless for us now, which goes a long way toward higher productivity and a good company culture. Resolving our network issues was critical for IDA to be able to grow.”

Dallas Barker
Innovation & Design in Architecture (IDA)






mindSHIFT, a Ricoh company, emerged to deliver the network reliability and peace of mind that IDA needed.


With the mindSHIFT Total IT Management solution, we:


  • Built a new IT infrastructure comprised of a new server, a backup solution and new notebook computers for employees.
  • Successfully transferred all data onto the server.
  • Proactively monitor IDA’s network devices to identify and resolve issues and maximize system availability.
  • Installed, manage and update virus, spam and spyware/malware software.
  • Deliver help desk support, available 24/7/365 through the mindSHIFT Customer Care Center in North America.
  • Implemented a solution to back up the server several times a day to avoid downtime.

Now, IDA says their systems run flawlessly.


Innovation & Design

Innovation & Design in Architecture (IDA), headquartered in Long Beach, California, has more than 50 years of combined professional experience and produces nationally recognized, award-winning architectural designs for some of the country’s most recognizable brands — Benihana™, Ruth’s Chris® Steakhouse and Marriott®, to name a few.


The days of system crashes and delays getting necessary network upgrades are a distant memory for IDA. The firm now has a fully functioning, well-protected network, complete with backup and a fleet of PCs that enable their employees to work smarter and faster. mindSHIFT has made data transfers fast and seamless, which goes a long way toward higher productivity and a good company culture.

The "IT Department" was formerly a one-man show, making troubleshooting issues problematic. Now IDA can count on mindSHIFT to resolve problems fast. Losing data — and potentially clients — has a high price for IDA. While the upgraded network costs a bit more per month, it's a worthwhile investment to have a partner like mindSHIFT that truly cares about the firm’s success — and the peace of mind that gives IDA.