"Ricoh is so good, they usually have the answer for me even before I'm done asking the question," said Haeck. "This partnership is very refreshing."
To accommodate the firm's mix of younger, technology-savvy users and older, more technology-averse users, Ricoh conducted a standardized, simplified rollout with web-based training at every location. The morning the solution went live, Ricoh employees were at each site to resolve issues immediately.
"It required immediate success to make the attorneys believers," said Chief Operating Officer Jack Kincaid. "They had to be able to log on as if nothing happened. The Ricoh team made that work."
When the law firm factored in downtime and the time spent by attorneys, administrators and operations staff trying to resolve issues on their own, the outsourced Hosted Legal Desktop solution made sense.
"If you want to do it right and you want to satisfy your clients, attorneys and cyber insurance carrier, outsourced IT and a cloud computing solution is more than a legitimate cost," said Kincaid.