Six months after we implemented the new service model, the district reports that satisfaction with the service desk jumped from 38% to 100%. Nearly all staff members (92%) said they were "satisfied" or "very satisfied." Additionally, device issues are resolved on the first visit nearly 97% of the time — a 32% jump compared to the previous vendor.
Other outcomes help the district safeguard information and improve operations:
- Users authenticate themselves on the MFPs with their ID badges.
- “Follow me” style printing prevents document pickup by unauthorized users.
- Print usage can be tracked and charged back for every user.
Better yet, teachers are sending more jobs to the print shop instead of printing their own jobs and troubleshooting issues — leaving them more time to prepare lessons and interact with students.