With more than 3,000 teachers and staff and more than 22,000 students, a typical school day at Blue Valley School District buzzes with activity. The staff needs to print thousands of pages every day, quickly and economically. But this wasn’t happening. Aging multifunction printers (MFPs) and other issues caused user satisfaction ratings to plummet, thanks to:
In addition, district leaders wanted staff to funnel more projects to the district's print shop instead of printing jobs themselves.
Six months after we implemented the new service model, the district reports that satisfaction with the service desk jumped from 38% to 100%. Nearly all staff members (92%) said they were "satisfied" or "very satisfied." Additionally, device issues are resolved on the first visit nearly 97% of the time — a 32% jump compared to previous vendor.
Other outcomes help the district safeguard information and improve operations:
Better yet, teachers are sending more jobs to the print shop instead of printing their own jobs and troubleshooting issues — leaving them more time to prepare lessons and interact with students.