For over 20 years, the location of Alphagraphics in La Grange Park, IL, built a loyal customer base by providing timely, reliable service.
However, numerous service issues with their production printer threatened that reputation. Dealing with their vendor's cumbersome repair process took team members away from client consulting and other revenue-generating tasks. Also, color inconsistencies and the printer’s slow speed cut deeply into the profitability of many print jobs.
Although we didn’t have a pre-existing relationship with Alphagraphics, Ricoh reps periodically checked in. When the lease on their equipment was set to expire, discussions became more serious about how we could help. After being impressed by what they heard, it was time to see what our equipment could do.
What also helped us stand out were our Ricoh Trained Customer Replaceable Units (TCRUs). These allow their technicians to replace drums, rollers and fusing units themselves — saving the client time and money.
Even though it runs nearly 300,000 prints through its production devices every month, the La Grange Park, Illinois franchise of Alphagraphics is more than a print shop. For more than 20 years, the family-run company provided consultation and marketing services to help its customers grow their businesses.