Some campuses are taking the next step with approaches like self-service kiosks that reduce wait time. In fact, at Loyola University Maryland, implementing this approach has reduced student wait times for package pickup from 30 minutes to just two
minutes. And “carts full of packages lining the college center” are a thing of the past.3
Taking a progressive self-service package strategy a step further can improve security, management and space usage even more. Providing 24/7 self-service access to condensed package storage spaces, along with a secure chain of custody via personal ID code or card are key elements of this approach.
You can leverage resources such as intelligent lockers
to immediately secure packages and only release them to a recipient whose identity is verified. Students are automatically notified, either via text message or email, when a package arrives, rather than them having to walk down to the mailcenter and wait in line only to discover they will have to come back tomorrow and check again. That change alone significantly reduces wait time for package pickup, because it removes those students from the queue. This approach to package self-service also reduces the instances of a glut of packages spending time in unsecured areas awaiting pickup or processing during busy periods like back-to-school and holiday seasons.