Today, this problem has only gotten worse. Workers use consumer apps and services for messaging, email, file-sharing and remote access. Some employees are even doing “BuildYOA”—according to the third Annual Mobile Business Application survey from Canvas,1 a provider of cloud-based software services, 400 decision-makers from a range of companies said that:
That can add up to a lot of IT hardware, software, services and activity that isn’t under the control of, or even known about, by the IT department. That can be a problem.
It’s essential that companies not only be aware shadow IT is happening, but also identify where it’s happening and what steps to take to address the problem.