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dos and donts high quality healthcare

The do(s) and don’t(s) for delivering high-quality care

by Michael Campana
 
Are you overwhelmed by trying to figure out how to do more with less?

As healthcare shifts from volume-based to value-based reimbursement models, providers are being forced to rethink the way they deliver care in order to still receive maximum reimbursements. Here are some tips to help ease the financial stress associated with this shift:
 

Do focus on building patient loyalty.

It’s no longer enough to keep treating lots of patients. You want to keep the same patients coming back to you time and again for their care. You can help build patient loyalty in a number of ways. Here are a few that can make your patients feel special and keep them coming back:

 

  • Send patients a birthday card
  • Email patients a general or specialty-specific “health tip of the week”
  • Host/participate in local community health fairs or local events
  • Call patients personally to check on them after care is administered

As healthcare shifts from volume-based to value-based reimbursement models, providers are being forced to rethink the way they deliver care in order to still receive maximum reimbursements. 

Don’t write off patient payments.

It can be tempting to just write off cash collections from patients, and it remains a common practice. But if you’re embarking on a value-based care model, you can keep reimbursements more steady by redefining patient collections as a core part of revenue. One of the fastest ways to do this is to employ a new way of collecting patient payments up front, before, or at the time of service. 

Do ensure accuracy of your claims.

When reimbursements are low, margins are even lower and costs are high. Every penny counts. Even the smallest mistakes can result in leaving money on the table. By utilizing software and carefully managing your information flow to close gaps you can certify that you are submitting accurate claims for payment.
 

Do cater care to each patient’s personalized preferences.

Value, especially as it appeals to patient loyalty, now includes more than just clinical care — it’s now synonymous with the care experience. Each patient is unique, and treating him or her as an individual rather than a number can go a long way in building your reputation and patient referrals. Even simple steps like making eye contact and taking the time to closely listen to each patient rather than rushing them through can have a lasting impact. Another way to cater to patients’ preferences is by having alternate options for patient registration so those who prefer online portals can securely access their information electronically, but also providing paper options for those who prefer physical documentation.

Just because the industry is shifting doesn’t mean your organization’s quality of care and profits have to suffer.

Improve patient and staff experiences

Change is happening rapidly in the world of healthcare. Get ahead of these changes for long term success. 
 
Michael Campana
Michael Campana joined Ricoh in 2012 as Senior Manager of Healthcare Marketing. He brings 27 years of experience to the role to lead the market positioning and strategy for Ricoh’s healthcare industry vertical in the Americas. Campana began his career in the healthcare industry upon graduating from the University of South Florida. He has worked for a number of healthcare organizations, including most recently Siemens Medical Solutions Health Services.