Success is what law firms, like any business, aim to achieve. And, not much helps boost success as much as efficiency.
In my experience, law firms are slow to embrace productivity solutions until they are under the strain of rapid growth. They feel the pain when they struggle to keep up with incoming business.
In one instance, I can recall a premier law firm whose business was booming. It had grown to more than 400 attorneys, but its records management could not keep up. New business intake processes and conflict-of-interest reviews were slow. Attorneys were complaining. Costs were rising.
It’s a common problem. In the past, the firm might have just thrown more people at the problem and passed these costs on to the client. Not anymore. Law firms must institute productivity solutions that improve efficiency and lower costs.